Can you activate another device for him.. just for testing ?
Am 19.07.2011 16:25, schrieb Peterson David:
He's constantly having issues, but never sure where an email will end up. I
have not had any other reports of this and I've put messages into folders and
they showed up fine. I have OS5 though, and do not have as many folders as he
does (some go three levels deep.)
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Guido Strucksberg
Sent: Tuesday, July 19, 2011 10:20 AM
To: [email protected]
Subject: Re: [Bes-admins] Blackberry filing
But the folder redirection should only be important for incoming mails
for mail rules.
Folder redirection is not for mails that are in the inbox of the
Blackberry and you file them.
Can your user reproduce this issue? Can you reproduce it on your Blackberry?
Best, Guido
Am 19.07.2011 16:14, schrieb Peterson David:
The cabinet folder is on Exchange. The BES server sees everything when
I went in and checked them for reconciliation.
OK, I knew I went in and checked them, but I just looked, and it was
set to Inbox only. They were all unchecked. It’s hard for me to
believe I forgot to hit save.
*From:*[email protected]
[mailto:[email protected]] *On Behalf Of *John
*Sent:* Tuesday, July 19, 2011 10:09 AM
*To:* A list for BES Admin's to discuss issues, etc.
*Subject:* Re: [Bes-admins] Blackberry filing
I meant "or are they stored in a personal offline folder"
Sent from my iPhone
On Jul 19, 2011, at 9:52 AM, "Peterson David"<[email protected]
<mailto:[email protected]>> wrote:
Yes, he has folders in a Cabinet folder and I made sure all of
them were checked. Though I believe he started activation before I
added them, if that makes a difference.
*From:*[email protected]
<mailto:[email protected]>
[mailto:[email protected]] *On Behalf Of *John
*Sent:* Tuesday, July 19, 2011 9:50 AM
*To:* A list for BES Admin's to discuss issues, etc.
*Subject:* Re: [Bes-admins] Blackberry filing
Are all the folders you're working with setup for reconciliation?
Sent from my iPhone
On Jul 19, 2011, at 8:45 AM, "Peterson David"
<[email protected]<mailto:[email protected]>> wrote:
I have a user who is having trouble filing messages into
folders on his Blackberry. He has a 9800 on 6.0.0.526. BES is
5.0.3.31 on Exchange 2007 SP3. He, as an example, files 7
messages. Two go into the correct folder, the next 5 go into
the same folder as the second message, but he placed them in
different folders. I completely wiped his Blackberry, deleted
him from BES (including mailbox info), readded him and
selected all his folders for redirection but this is still
happening. Does anyone have any suggestions?
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