TIPS 4 THE COACH (Part 9c) Get your FREE Coaching/NLP Coaching Tips Visit http://coachingmedia.blogspot.com Giving Feedback If a coachee self-evaluation does not identify areas that have improved or that are strengths on which to build, be sure to discuss them and offer praise. (Doreen Brady) On giving feedback: Use the 1-1-1 method. (Not sure whose this is.. but I got it from another trainer) Give them one "I like", one "I wish" in one minute. For instance: I like how you answered the phone so quickly. I wish that you would have used a little friendlier tone of voice. (Susan Williams) Praise, praise, praise! Even if the person being coached bombs completely, find something positive to say that will give them an anchor to hold on to. No one likes to fail. Help people to fail with their dignity intact and they will take away a positive learning experience. (Kaye Vivian) Sometimes a big warm smile, with eye contact, and telling the other person, "I know you are going to come up with a great solution!" is all the motivation and help they need in order to shine. (Kaye Vivian) Ask for help. Request coaching help and feedback from your friends and co-workers. But impose suitable constraints. For example, my writer friend says, "Here's my rough draft of an article. I don't want you to proof-read it. But can you read it and tell me if you thinks this could be an article you'd enjoy reading in Parade Magazine? I just want a simple answer without any details." (ST)
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