On Fri, 2014-10-10 at 18:12 -0500, Bruce Dubbs wrote: > Christopher Gregory wrote: > > Hello, > > > > Now that we have the systemd version as a stable option we need to > > over-haul the asking for help section. > > > > I am seeing that people are not actually correctly stating what version > > of the book that they are using. > > > > There is also an increasing number of people answering peoples support > > questions assuming that they are not using systemd and in a number of > > cases making incorrect assumptions. > > > > I do not know what the exact changes should be made but from a support > > perspective and from my own work background in the field the following > > really should be asked: > > There is section 1.5 in LFS, but many people either don't read it or > ignore it. The first item says: > > Apart from a brief explanation of the problem being experienced, the > essential things to include in any request for help are: > > o The version of the book being used (in this case SVN-20141008) > > That is also mentioned in BLFS, Chapter 1 - Asking for Help and the FAQ. > > We could update one of both of these, but I am pessimistic whether it > will make a significant difference. > > Perhaps a sample form would help. > > > 3) That they attach the full log-file of the error that they are getting > > and not just the un-helpful error that they receive on the screen. > > In the case of systemd they need to provide the output of journalctl. > > We already say essentially that, however I don't want 200K log files > littering the mailing list.
Hello Bruce, With regards to the log files littering the mailing lists, other distros have at least in the past suggested that logfiles get posted to http://www.pastebin.com and a link provided in the support email. It is a free service and you can opt to create an account there or just to paste the content. I loath to say it, but yes a form that the user asking for help fills out may well solve a lot of it. It would be a bit of work though to create it. If they could only submit help requests via a form with mandatory fields then it would simply things greatly. It would prevent them being able to only include what they want, as without the pre-requisites set they will be constantly returned to the form till all required sections are completed. Regards, Christopher. -- http://lists.linuxfromscratch.org/listinfo/blfs-dev FAQ: http://www.linuxfromscratch.org/blfs/faq.html Unsubscribe: See the above information page
