Hi Margaret,
Somewhere during that process, it should mention the windows validation tool.
I can understand your frustration, so take a break.
You can go back to it later, when you are fresh, you'll get it.
Richard Justice
www.blind-computing.com
----- Original Message -----
From: Margaret Thomas
To: [email protected]
Sent: Wednesday, August 15, 2007 10:52 PM
Subject: Re: [Blind-Computing] Error Loading IE 6-XP Home
Hi Ricque,
I seem to be in a loop trying to download the file. It seems MS
has to certify that my copy of XP and/or Office is genuine before it
will let me download it. It then said something about the genuine
advantage version having expired and I haven't been able to find out
how to get an unexpired one yet. I may have messed up since at least
the first I was asked if I wanted to run "Publisher" I said no since I
didn't understand that it was needed to run the validation process.
The expired thing may mean that I've exceeded my allotted attempts.
I'm hoping I can try again later.
I could swear that I've downloaded the genuine advantage thing
every time it has come up with updates. The machine is 2 years old
and the copy XP
is legal as far as I know. My tech built the machine and I don't know
if it was already on there or if he installed it. Anyway, I need a
break.
Margaret
"Ricque" wrote:
Hi Margaret,
Go ahead and download the file from Microsoft.
Run the file, it will install where it belongs.
No, you do not want the service pack 1 package.
The search companion is basically the Windows search utility.
HTH,
Richard Justice
www.blind-computing.com
----- Original Message -----
From: Margaret Thomas
To: [email protected]
Sent: Wednesday, August 15, 2007 8:36 PM
Subject: [Blind-Computing] Error Loading IE 6-XP Home
Hi All,
I got the following error message every time I loaded IE 6 today:
Error
A file that is required to run Search Companion cannot be found. You
may need to run setup.
and there was an okay button to press.
I did a Google search and found a Microsoft article that seems to
give a resolution to the problem, but I wanted to make sure I didn't
get myself into a mess and have a couple of questions.
SYMPTOMS
After you connect to a Web site, you may receive the following error
message:
A file that is required to run search companion cannot be found. You
may need to run setup.
After you receive this error message, you cannot use Search Companion
to search for files or folders, or to search the Internet. The options
to search for
files or folders, or to search the Internet, are unavailable.
Back to the top
CAUSE
This behavior can occur if a file required to run Search Companion is
missing or damaged. Note that this problem affects only the
English-language version
of Windows XP.
NOTE: Search Companion files may be damaged if you have Search
Companion open when you connect to certain Internet Service Providers.
Back to the top
RESOLUTION
To resolve this problem, use one of the following methods.
Back to the top
Method 1: Install Windows XP SP1
Back to the top
Method 2: Download and Install the Hotfix
The following file is available for download from the Microsoft
Download Center:
Download
Download the Q319949 package now
http://support.microsoft.com/kb/319949
If I go ahead and download and try to install the Hotfix, will XP
automatically put it in the right place for me since I have no idea of
where it belongs? I have SP 2, so I don't think I want to install SP
1.
Also, where is the Search Companion? I downloaded and installed
the Microsoft updates yesterday and wonder if one of them might have
corrupted this Search Companion.
The computer is XP Home with IE 6 and I'm running JAWS 7.0.
Any help in straightening this out would be greatly appreciated.
Margaret
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