I ran this past David before posting it here. I wrote AVG directly and asked them if I could keep Version 7.5 since Version 8 is not compatible with Jaws. This was their response. Note that they couldn't help trying to trash competitive software.
John Justice Dear Sir/Madam, thank you for your email. Please accept our apology if you have experienced longer than usual response time from AVG. We are experiencing a higher than usual volume of e-mail messages from our customers now. Though we do our best to answer in a timely manner, you may experience an extended response time. We apologize for any inconvenience this may cause you and thank you for your continuous support of AVG. After a thorough investigation of the log files, that you have kindly provided us with, from the "Technical Support by E-mail" feature of your AVG 7.5 we found that there is installed Webroot Spy Sweeper. Please uninstall it prior to the installation of AVG Anti-Virus 8. A) Please proceed as follows in order to install AVG 8.0 onto your computer: 1. Please check whether you are logged under some account with administrative rights. For more details, please visit this FAQ: http://www.avg.com/faq?num=1196 2. Download the new AVG 8.0 installation package: http://www.avg.com/download?prd=aav 3. Launch the downloaded package - Follow the installation wizard to install the professional version of the program. - Your current version of AVG 7.x will be automatically removed from your PC during the installation of AVG 8.0 - Enter your license number when you are asked: we recommend that you use copy&paste method to enter this license number into the installation form, as described at: http://www.avg.com/doc/faq/?num=988 4. Update the AVG program. If there is any problem installing AVG, we need to get the AVG installation log file to find out why AVG cannot be correctly installed on your computer. To send us the file, please do the following: Click Start -> Run, type %tmp% and press OK button. Please find "avg8inst.log" and "avg7inst.log" files in the Explorer's window that will appear on the screen and send both of them to us. In case any problems with your JAWS screen reader 9.0 software please follow these steps: B) If a JAWS user wishes to access the AVG 8.0 User Interface on the fly while JAWS is running, all that is need to be done is: 1. Highlight the AVG 8.0 icon on the desktop\ 2. Unload JAWS by pressing 'Insert plus F4, then "Enter to OK this action 3. Press "Enter to load the AVG 8.0 application 4. Wait 5 seconds for the AVG User Interface to fully load 5. reload JAWS C) In case of any other issues please also try to be more specific on the issue in order to be able to be of a better help. Thank you in advance for your cooperation and support. Answers to the most common questions can be found here as well: http://www.avg.com/faq/ Best regards, Diko Jelev AVG Technical Support website: http://www.avg.com mailto: [EMAIL PROTECTED] COMMENTS: Group, I haven't done this yet. I'm not sure if AVG Professional and AVG free are similar in their layout. The tech seems to be indicating that the problem is some kind of issue with their software and Jaws 9. It could be, of course. But before I do this, could I request some input from the group? For some reason, I don't fully trust the solution their tech proposes. Suppose it doesn't work? I suppose the best way might be to make a separate copy of AVG 7.5 before performing the tasks they have outlined. As for Spy Sweeper, why would they want me to get rid of a perfectly good program? I'm assuming that there might be some conflict between the 2 software packages. By the way, Webroot has an anti-virus element which can be added to their Spy Sweeper program. I wonder how good it is? It has been suggested that I move to another anti-virus program like Avast. That is certainly an option but not one I want to exercise unless absolutely necessary. AVG 7.5 is extremely blind friendly. Any ideas on this dilemma would be welcome. John Justice Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/[email protected]/ To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/BlindComputing.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED]
