Hi Mauricio,

Have you checked the tech bulletins on the Freedom Scientific page and the 
AI Squared page?

Since you said that the screen is black with only the mouse pointer on it, I 
can only assume that this does have to do with the video, however, it may 
also have to do with having the two screen readers and the screen magnifiers 
installed at the same time.

Have you confirmed that the two magnifiers aren't starting at the same time?

As for updating the video drivers, one only needs to know the model number 
of the video card, then going to the ATI site and looking for the customer 
support for that model video card.

You may actually get lucky and find an automatic detection system on their 
page to find out if there are any downloads available for your model card.

In any case, it's just like installing any other update, and you will have 
to restart your computer once the update is done.

You may also wish to uninstall the other accessibility software in the hopes 
of pinpointing which is the one giving you the problem.

For example, start by installing Window Eyes first instead of the others, 
that way you can pin point whether it is the drivers being installed by 
Window eyes, and also pin point which of the other software titles are not 
playing nicely with Window Eyes.

Let us know how you make out.

Victor
Co-moderator
Blind Movie Buffs List
Guidedogs List 


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