The reason a Trojan cannot be deleted is probably that it is being loaded at startup . You could try putting this Trojan name into a Google Search to get definite instructions on removal but I can suggest the following. Try .
There are normally 2 ways of coping with Trojans . 1. Run Nod 32 in windows safe Mode. Safe Mode is a special kind of windows that can be loaded where startup drivers, including hopefully your Trojan are not loaded. I am not sure how this is done in vista but in XP I think I recall you enter Safe Mode by pressing F8 repeatedly as the computer boots up. Your problem however, is that Jaws will not work in safe Mode as the internal sound driver will not be loaded and there are other special drivers Jaws relies upon. I saw a post recently on an NVDA list saying that you could however run the free NVDA Screen reader in Safe Mode. To do this you need a portable version of NVDA and an external USB headset or external USB Soundcard. Apparently these USB sound cards or headsets will load in Safe Mode. I have not tested this out. It may be easier for you to just get sighted help to run NOD32 in Safe Mode however. 2. The other method I suggest is that you try installing super antispyware. This has a claim that it is able to remove Trojans . What is will do, if it finds the Trojan, is inform you that your system needs to be restarted. Super Antispyware will then try to remove the Trojan as windows starts up before it gets a chance to load. Of the 2 methods I would try to use Nod 32 in Safe Mode first as it has already shown it can detect this Trojan. This gives a high chance that it should be able to definitely find it . Once you are 100% sure that your system is clean I would suggest. 1. Make sure you have a good firewall if you do not have one set up. Personally I would be using ESET Smart Security rather than the stand alone NOD32 anti virus that you have. 2. use a disk image utility to back up your windows installation so you have a simple method of returning to a clean version of windows in future. Regards David Griffith -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of matthew Sent: Saturday, 28 November 2009 01:41 To: blind computing Subject: [Blind-Computing] hello and need help getting rid of a trojan Hello all. I am Matthew and new to the list. I have an hp pavilion laptop that was running vista and I recently upgraded to windows 7. I am running jaws 11 professional. I am also running the latest version of nod32. For some reason now it keeps popping up saying I have the win32/mebroot.k trojan and it can't be cleaned or deleted. I have had no luck in finding any workable trojan removers. Any help or suggestions would be greatly appreciated. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4643 (20091127) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ __________ Information from ESET Smart Security, version of virus signature database 4643 (20091127) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4643 (20091127) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4643 (20091127) __________ The message was checked by ESET Smart Security. http://www.eset.com For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
