Betsy: Tell u what. this is a bit complicated, so hold on for 8 w/me & let's ride!
1) Go to control panel, system, control tab to advanced, & then tab to & activate the 'environmental variables' button; 2) tab past the 'user environmental variables section to system environmental variables group, & activate the 'new' button; 3) In the name field, type (or cut & paste) devmgr_show_nonpresent_devices 4) In the value field, type 1 5) Press the 'ok' button till the dialog is dismissed--it's like 3 times. Now what we wanna do is to go to the device manager--control panel > system, control tab to hardware, activate the device manager button. At this point, go into the view menu (alt v), & select 'show hidden devices', or just press w. You're now faced w/an array of stuff you've likely never seen b4. Don't go deleting indiscriminately here, but do look for any instances of your driver that appear not to be working & delete them. U can press enter on each instance to determine whether or not the device is working. If deleting the crap devices doesn't work, then uninstall the driver in the device mangler & reboot your machine w/the apex plugged in. Let me know whether or not this helps. On 12/20/10, Betsy Whitney, Dolphin Press <[email protected]> wrote: > I'm running XP Home and JAWS 12 latest update. This is not an issue > with the update, it is a problem for which I've been using a > work-around for since JAWS 11 and my APEX/BrailleNote. > > I need to get the Found New Hardware dialogue box to appear. The > computer sees the device as a mass storage device. > > If I start the computer with the APEX connected, JAWS doesn't start > the unit when the Desktop comes up. If I turn JAWS off, reboot the > Apex, go to terminal mode on the apex and then turn JAWS back on, all > works fine. If I try to reboot the Apex without turning JAWS off, the > Apex doesn't work after resetting the unit. > > In my braille settings in JAWS, it shows a com4 which was not there > before I installed the Apex, but it doesn't appear that JAWS sees it > as the USB/Serial port. I have the correct driver and I think that if > I could get the Add New Hardware Dialogue box to appear, I could fix > this problem. > > TIA, Betsy > Teamwork: Together we achieve the extraordinary. > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > -- Change the world--1 deed at a time Jackie McBride Scripting Classes: http://jawsscripting.lonsdalemedia.org homePage: www.abletec.serverheaven.net For technophobes: www.technophoeb.com For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
