Tell him to reformat and reinstall the operating system. With viruses now a days you can never be sure if they're cleaned off completely In the hours and possibly days he's going to spend trying to figure this out and trying to clean his computer he can save himself the time and trouble and reformat and reload windows in about 2 hours. This happened to me sometime back and from the time I realized I had a virus placing 300 items on my system tray until the time I reinstalled and image of my hard drive it must have been an hour. Image for Windows to the rescue! He also poses a danger to other computers on the network at his job. Andre ----- Original Message ----- From: "Lenny McHugh" <[email protected]> To: "blind computing" <[email protected]> Sent: Monday, December 27, 2010 3:23 PM Subject: [Blind-Computing] removing a virus
I am trying to help a friend remove a virus from his work computer. Avg did identify it and reported that it could not be removed because it was in memory. He did not write the name down but it is in win32. The computer can only be started in safe mode and if he lets it run it gives a message that chkdsk should be run with the f switch. That also will not run when the machine is restarted. He turn system restore off and ran avg and it did not help. He is using xp professional. He also ran kapersky and it did not help. Any quick suggestions? Thanks --- Please visit my home page, it is motivational, educational, inspirational with a touch of humor. There is also a very extensive resource list for the blind. http://www.LennyMcHugh.com For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
