Mike,
She installed that file anyway, and this is the message she gets when
starting JAWS now:
Status:
Video Intercept is not installed.
Primary Display Adapter:
ATI Radeon HD 3800 Series
ATI Technologies Inc.
ati2dvag.dll
6.14.10.7157
Video Chain Information:
ati2dvag
Would an update of the video driver help?
Martin
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Mike & Barbara
in Arcadia
Sent: Tuesday, August 30, 2011 12:13 PM
To: [email protected]
Subject: Re: [Blind-Computing] Video Intercept Error
Hi Martin,
Follow the steps below for installing the Video Intercept file correctly;
When you get the Video Intercept error after reinstalling Jaws do the
following;
1. Go to Freedom Scientifics website, find the FSVideoIntercept-32bit or
64bit.exe, which ever 1 is appropriate for your system. Download and save
it somewhere on your harddrive that you will be able to access it easily.
The direct download links for both 32bit and 64bit systems are below. Click
on your appropriate link.
ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/Tools/FSVideoInter
cept-32bit.exe
ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/Tools/FSVideoInter
cept-64bit.exe
2. Go to Control Panel / Add or Remove Programs, press enter, and wait for
the programs list to populate / show up.
3. Arrow down to the Freedom Scientific Admin Tool , tab to remove, press
the spacebar, and if asked if you want to remove its shared components say
yes.
4. Now reboot the computer.
5. When the computer reboots and that Video Intercept error message appears,
exit out of the message.
6. Now, go to where you saved the FSVideoIntercept-32bit or 64bit.exe,
highlight it, and press enter to run it. After running the Video Intercept,
reboot the computer if prompted to do so.
Running this will reinstall the Admin Tool that you removed earlier and
everything should work fine. Hope this helps. Take care.
Mike
----- Original Message -----
From: Martin Blackwell
To: [email protected]
Sent: Tuesday, August 30, 2011 7:05 AM
Subject: [Blind-Computing] Video Intercept Error
Hi, A friend of mine is getting a video intercept error every time she
starts JAWS 11 (on XP). The message is something like "installation
package
for the product Freedom Scientific Video intercept cannot be found. Try
the
installation again using a valid copy of the installation package
'FSVIDEOINTERCEPT.msi'."
I have had her reinstall JAWS, reinstall the video intercept from the
Tools
menu, repair JAWS, and modify the registry per the Freedom Scientific
site.
I found a separate video intercept install file on the FS website, but it
was for JAWS 7. We did not try that. Maybe there is one there for JAWS 11,
but I could not find it. Any ideas?
Martin
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
