Hello there; You may have to update your video drivers.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mike & Barbara in Arcadia Sent: Wednesday, August 31, 2011 9:06 AM To: [email protected] Subject: Re: [Blind-Computing] Video Intercept Error HI Martin, I have not had this problem in a long time. Therefore, I failed to realize that the admin tool is not inJaws10, 11, or 12, there is just Freedom Scientific Video Intercept. Not ever having experienced this problem without dealing with an admin tool, I would suggest contacting Freedom Scientific to get their advice. Your friend might want to uninstall the admin tool they installed & reinstall the FS Video Intercept. This is only a guess but, did your friend update their video card & then get this message? Hopefully someone with more knowledge than myself will jump in with better information. Take care. Mike ----- Original Message ----- From: Martin Blackwell To: [email protected] Sent: Tuesday, August 30, 2011 9:25 PM Subject: Re: [Blind-Computing] Video Intercept Error Mike, She installed that file anyway, and this is the message she gets when starting JAWS now: Status: Video Intercept is not installed. Primary Display Adapter: ATI Radeon HD 3800 Series ATI Technologies Inc. ati2dvag.dll 6.14.10.7157 Video Chain Information: ati2dvag Would an update of the video driver help? Martin -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mike & Barbara in Arcadia Sent: Tuesday, August 30, 2011 12:13 PM To: [email protected] Subject: Re: [Blind-Computing] Video Intercept Error Hi Martin, Follow the steps below for installing the Video Intercept file correctly; When you get the Video Intercept error after reinstalling Jaws do the following; 1. Go to Freedom Scientifics website, find the FSVideoIntercept-32bit or 64bit.exe, which ever 1 is appropriate for your system. Download and save it somewhere on your harddrive that you will be able to access it easily. The direct download links for both 32bit and 64bit systems are below. Click on your appropriate link. ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/Tools/FSVideoInter cept-32bit.exe ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/Tools/FSVideoInter cept-64bit.exe 2. Go to Control Panel / Add or Remove Programs, press enter, and wait for the programs list to populate / show up. 3. Arrow down to the Freedom Scientific Admin Tool , tab to remove, press the spacebar, and if asked if you want to remove its shared components say yes. 4. Now reboot the computer. 5. When the computer reboots and that Video Intercept error message appears, exit out of the message. 6. Now, go to where you saved the FSVideoIntercept-32bit or 64bit.exe, highlight it, and press enter to run it. After running the Video Intercept, reboot the computer if prompted to do so. Running this will reinstall the Admin Tool that you removed earlier and everything should work fine. Hope this helps. Take care. Mike ----- Original Message ----- From: Martin Blackwell To: [email protected] Sent: Tuesday, August 30, 2011 7:05 AM Subject: [Blind-Computing] Video Intercept Error Hi, A friend of mine is getting a video intercept error every time she starts JAWS 11 (on XP). The message is something like "installation package for the product Freedom Scientific Video intercept cannot be found. Try the installation again using a valid copy of the installation package 'FSVIDEOINTERCEPT.msi'." I have had her reinstall JAWS, reinstall the video intercept from the Tools menu, repair JAWS, and modify the registry per the Freedom Scientific site. I found a separate video intercept install file on the FS website, but it was for JAWS 7. We did not try that. Maybe there is one there for JAWS 11, but I could not find it. Any ideas? Martin For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
