IMO it depends on the organization. If you're dealing strictly with
outbound calls and you have a list of numbers to call, there's
nothing saying you can't have it on the computer and read back to
you, if only because you can dial as it's recited. But if you're
running, for instance, a survey, it's fter to have it in braille next
to you... particularly if you've forgotten what question 25 of a
50-question survey is. Call centers like the one I'm applying to,
though, which is inbound customer service and such, it's far easier
to have everything readily accessible and available while you're
working with that customer.
At 02:24 PM 2/15/2006, you wrote:
>I will be reading my findings to calling customers and have found, during my
>8 pervious years of call center experience, that I can read aloud from a
>braille display much more quickly, efficiently, and easily than I can if I
>have to listen to my PC reading to me and repeating what it says to a
>customer. Regardless of how noisy my environment, I can still read braille.
>Because of the fact that I've been a braille reader since 1960, I would much
>rather read something myself than have a machine read to me and then convey
>the info to the customer.
>----- Original Message -----
>From: "Eloheem Team" <[EMAIL PROTECTED]>
>To: <[email protected]>
>Sent: Wednesday, February 15, 2006 3:16 PM
>Subject: Re: audyssey: O T for some lists - looks promising
>
>
> >I have been working in a call center for the last year and a half, I find
> > that Jaws along with whatever script you may have to use on your
> > particular
> > program works best, rather than the brail, and scanners or what have you;
> > the reason being is, the brail and scanners take too much time to use,
> > everything can be typed into Ms Word, where you can directly take that
> > information and apply it, time is money no matter the disability; now, you
> > may have to use a scanner for certain documents and such, but if your
> > organization can take a few minutes to put your list to call, on MS Word
> > or
> > data CD, your life will be much easier, especially if you have a "APH,"
> > Appointments per hour!!
> > ----- Original Message -----
> > From: "Charles Rivard" <[EMAIL PROTECTED]>
> > To: <Undisclosed-Recipient:;>
> > Sent: Tuesday, February 14, 2006 12:10 PM
> > Subject: audyssey: O T for some lists - looks promising
> >
> >
> >>I had a job interview yesterday that looks promising. When the
> >>governmental red tape gets stripped away, I may be working for Pearson
> >>Government Solutions as a phone rep. I was told that I might hear some
> >>news within the next 3 weeks. The pay is not bad, and it will be a 40
> >>hour
> >>a week job that shouldn't bee very difficult to do. The pearson
> >>Government
> >>Solutions staff is pushing very hard in a positive way for this to happen.
> >>Their managers, all of them, will be touring other call centers where
> >>blind
> >>people are employed in order to familiarize themselves with how blind
> >>employees will be doing call center work. The use of braille displays
> >>will
> >>be a priority at Pearson, and they already are working to get their
> >>training and reverence materials transcribed into braille. This tells me
> >>that they are flexible, and they do not, or, more importantly, will not,
> >>want the blind employees to work using speech output only. We will not be
> >>limitted in this manner. The interview, and their
> >> reactions to the responses, was very encouraging and refreshing. I'll
> >> let
> >> you know when I find out more. Thanks.
> >> shepherds are the best beasts
> >>
> >> [Non-text portions of this message have been removed]
> >>
> >>
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