And using braille is the best way, for me, to have it readily accessible. It's right at my fingertips. I always prefer reading something myself over having someone or some thing read to me. I'm a reader, not a listener. ----- Original Message ----- From: "James Homuth" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, February 15, 2006 2:09 PM Subject: Re: audyssey: O T for some lists - looks promising
> IMO it depends on the organization. If you're dealing strictly with > outbound calls and you have a list of numbers to call, there's > nothing saying you can't have it on the computer and read back to > you, if only because you can dial as it's recited. But if you're > running, for instance, a survey, it's fter to have it in braille next > to you... particularly if you've forgotten what question 25 of a > 50-question survey is. Call centers like the one I'm applying to, > though, which is inbound customer service and such, it's far easier > to have everything readily accessible and available while you're > working with that customer. > At 02:24 PM 2/15/2006, you wrote: >>I will be reading my findings to calling customers and have found, during >>my >>8 pervious years of call center experience, that I can read aloud from a >>braille display much more quickly, efficiently, and easily than I can if I >>have to listen to my PC reading to me and repeating what it says to a >>customer. Regardless of how noisy my environment, I can still read >>braille. >>Because of the fact that I've been a braille reader since 1960, I would >>much >>rather read something myself than have a machine read to me and then >>convey >>the info to the customer. >>----- Original Message ----- >>From: "Eloheem Team" <[EMAIL PROTECTED]> >>To: <[email protected]> >>Sent: Wednesday, February 15, 2006 3:16 PM >>Subject: Re: audyssey: O T for some lists - looks promising >> >> >> >I have been working in a call center for the last year and a half, I >> >find >> > that Jaws along with whatever script you may have to use on your >> > particular >> > program works best, rather than the brail, and scanners or what have >> > you; >> > the reason being is, the brail and scanners take too much time to use, >> > everything can be typed into Ms Word, where you can directly take that >> > information and apply it, time is money no matter the disability; now, >> > you >> > may have to use a scanner for certain documents and such, but if your >> > organization can take a few minutes to put your list to call, on MS >> > Word >> > or >> > data CD, your life will be much easier, especially if you have a "APH," >> > Appointments per hour!! >> > ----- Original Message ----- >> > From: "Charles Rivard" <[EMAIL PROTECTED]> >> > To: <Undisclosed-Recipient:;> >> > Sent: Tuesday, February 14, 2006 12:10 PM >> > Subject: audyssey: O T for some lists - looks promising >> > >> > >> >>I had a job interview yesterday that looks promising. When the >> >>governmental red tape gets stripped away, I may be working for Pearson >> >>Government Solutions as a phone rep. I was told that I might hear some >> >>news within the next 3 weeks. The pay is not bad, and it will be a 40 >> >>hour >> >>a week job that shouldn't bee very difficult to do. The pearson >> >>Government >> >>Solutions staff is pushing very hard in a positive way for this to >> >>happen. >> >>Their managers, all of them, will be touring other call centers where >> >>blind >> >>people are employed in order to familiarize themselves with how blind >> >>employees will be doing call center work. The use of braille displays >> >>will >> >>be a priority at Pearson, and they already are working to get their >> >>training and reverence materials transcribed into braille. This tells >> >>me >> >>that they are flexible, and they do not, or, more importantly, will >> >>not, >> >>want the blind employees to work using speech output only. We will not >> >>be >> >>limitted in this manner. The interview, and their >> >> reactions to the responses, was very encouraging and refreshing. I'll >> >> let >> >> you know when I find out more. Thanks. >> >> shepherds are the best beasts >> >> >> >> [Non-text portions of this message have been removed] >> >> >> >> >> >> >> >> to leave send a blank Email to: >> >> [EMAIL PROTECTED] >> >> You can contact the list owners/moderators by Emailing >> >> [EMAIL PROTECTED] >> >> to go nomail send a blank message to: >> >> [EMAIL PROTECTED] >> >> change "nomail" to "normal" to resume messages. >> >> Yahoo! Groups Links >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > >> > >> > >> > to leave send a blank Email to: [EMAIL PROTECTED] >> > You can contact the list owners/moderators by Emailing >> > [EMAIL PROTECTED] >> > to go nomail send a blank message to: >> > [EMAIL PROTECTED] >> > change "nomail" to "normal" to resume messages. >> > Yahoo! Groups Links >> > >> > >> > >> > >> > >> > >> > >> >> >> >> >>to leave send a blank Email to: [EMAIL PROTECTED] >>You can contact the list owners/moderators by Emailing >>[EMAIL PROTECTED] >>to go nomail send a blank message to: [EMAIL PROTECTED] >>change "nomail" to "normal" to resume messages. >>Yahoo! Groups Links >> >> >> >> > > > > to leave send a blank Email to: [EMAIL PROTECTED] > You can contact the list owners/moderators by Emailing > [EMAIL PROTECTED] > to go nomail send a blank message to: [EMAIL PROTECTED] > change "nomail" to "normal" to resume messages. > Yahoo! Groups Links > > > > > > > to leave send a blank Email to: [EMAIL PROTECTED] You can contact the list owners/moderators by Emailing [EMAIL PROTECTED] to go nomail send a blank message to: [EMAIL PROTECTED] change "nomail" to "normal" to resume messages. Yahoo! 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