Dear Claudia:
I had a similar problem with a dryer which we bought for use in our rental
home, which ended up being occupied by my son and his family. When I contacted
the manufacturer of the dryer, they sent out a serviceman who decided that
there was nothing wrong with the dryer, and he recommended that we tape the
zippers with duck tape before placing them in the dryer. Knowing that his
suggestion was worse than nuts, I called the manufacturer again and advised
them to never send the first service man back to my property, and I also passed
along his advice about taping the clothes. The manufacturer was not amused and
sent out a new service man, who figured out that the drum was not built to the
proper tolerances, which allowed small items to become caught between the drum
and the stationary parts of the dryer. The company sent me a check for a new
dryer, along with funds to cover the cost of the clothes which had been ruined.
A properly designed and built dryer should not damage your clothes when
being dried.
Keep a record of the items which are damaged and contact the manufacturer
of the dryer. If it is old and worn out, then my advice will not be of benefit
to you, as some of them start to move because of worn parts, after many years
of service.
Yours Truly,
Clifford Wilson
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