Hey Michael, That's fair, I think then what Lionel is saying makes sense. There should be a automated/listed price version for small enterprises and individual users that want support or just to support. Maybe a different vendor would handle this segment of the market with a partnership with Collabora to provide large enterprise /corporate support.
I do wonder what the market spread is for company size. Without evidence but I think there is a large segment that are SMEs that would be willing to pay for tech support if it was less than other office software. WPS Office has a whole business line on selling a $50 annual subscription to their templates. It is rather off topic but I don't see revenue as separate from the purpose of the marketing plan as it was formulated. Good luck, Kevin Jul. 10, 2020 06:01:58 Michael Meeks <[email protected]>: > Hi Kev, > > I havn't had a chance to get back to your rather detailed and > interesting feedback en-mass; but let me respond to just this one > (nearly totally off-topic) > nugget =) > > On 10/07/2020 05:15, Kev M wrote: >> Personally, in the IT world, I usually ignore the "contact us for >> pricing" vendors; you have to chat with someone for 30-60 minutes to try >> to get them to tell you how expensive their software is.. it's easier >> just to find a competing vendor that has a price calculator on their site. > > We tried this at Collabora both ways. As a developer my instinct was > always to be as easy to do business with as possible: public pricing, no > discounts, provide as much information as possible to every inquiry so > that with minimal round-trips people have all the information to make > their own decision without having to interact with or relate to anyone etc. > > I spent my time leaning on professional sales people to tell them that > this is the right way to do business. > > But - you know, it basically doesn't work in the enterprise space (or > perhaps anywhere outside supermarkets selling ultra commodity products > ;-). It was an expensive lesson for me to learn. > > Putting less information on our website for example - increased > inquiries (no surprise), and with the friendly conversations that ensued > we managed to explain our proposition, answer any objections and then > sell (and we're not expensive of course). > > What can I say; it's not my preferred approach - but then, if it works > - and that delivers funds we can turn back into LibreOffice improvement: > needs must ... > > ATB, > > Michael. > > -- > [email protected] <><, GM Collabora Productivity > Hangout: [email protected], Skype: mmeeks > (M) +44 7795 666 147 - timezone usually UK / Europe > -- To unsubscribe e-mail to: [email protected] Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.documentfoundation.org/www/board-discuss/ Privacy Policy: https://www.documentfoundation.org/privacy
