Every one of the carriers will try to delay you until you get discouraged. Persistence is the key. The USPS once sent me through dozens of hoops to get a $500 claim paid but I jumped through all of them and they eventually did pay up. It took 6 months, but I did get the check. FedEx tried to stiff me altogether but a short letter to the president of USAA (through whom I have a FedEx account) lit a fire under them. I conclude that the job of claims adjuster for the carriers is to deny and, when pressed, delay, delay, delay. The win for them is that you go away and they don't have to pay up, and this must happen often enough that the carriers still sell insurance. Be persistent. Document everything. Take photos. Of course, YMMV, and I might be just some old ham mouthing off, but I have been around this block more than once. 73 and happy holidays to everyone, Mike W2IY
-----Original Message----- From: Boatanchors [mailto:[email protected]] On Behalf Of The Pollacks Sent: Friday, November 23, 2018 3:18 PM To: 'john'; [email protected] Subject: Re: [Boatanchors] trashed package resolution I ship UPS and FedEx in my business frequently. In general, the packages arrive intact and on time. We have had several instances where we needed to file claims. In some of those, the claims were arbitrarily denied. (One package had been pierced by a forklift, and the adjuster reported that the box was not damaged. I suggested to them that the adjuster had to leave his driving job due to failing eyesight!) In all cases, when I complained, the claim was approved and paid. The only exception has been the US Postal Service. When a couple of insured packages were lost, they encouraged me to wait while they searched. By the time I lost patience and filed, the 30 day limit for filing claims had passed! So, my experience is that the two private carriers will try to avoid liability, but give up the fight fairly easily, but our government agency intentionally scams the customer on insurance claims. FWIW Happy thanksgiving, all! Ron K2RP -----Original Message----- From: Boatanchors [mailto:[email protected]] On Behalf Of john Sent: Thursday, November 22, 2018 2:25 PM To: [email protected] Subject: Re: [Boatanchors] trashed package resolution On 11/22/2018 1:12 PM, [email protected] wrote: > From my experience with over 300 eBay purchases, unless your seller > requests a signature for delivery, they will leave a crushed package on > your doorstep. I had a WWII rifle shipped with "adult signature required" specified by the shipper. Fed Ex left it on the neighbor two houses north of me, and forged my signature. My neighbors were on an extended vacation. By the time the driver found the box, I had already contacted ATF and the local sheriff. This got Fed Ex's attention finally. They must put the drivers under huge pressure to hit and run. John K5MO _______________________________________________ Boatanchors mailing list [email protected] https://puck.nether.net/mailman/listinfo/boatanchors _______________________________________________ Boatanchors mailing list [email protected] https://puck.nether.net/mailman/listinfo/boatanchors _______________________________________________ Boatanchors mailing list [email protected] https://puck.nether.net/mailman/listinfo/boatanchors
