One thing I'm wondering is if the server is behind a some kind of firewall if 
that could be preventing some of the emails from getting out.


On Oct 11, 2012, at 1:07 PM, Ian Hay wrote:

> Travis Desell wrote on 11/10/2012 17:34:
>> Some of our users are reporting that they aren't getting the password reset 
>> emails (and they've checked their spam folders and they aren't there).
>> 
>> When I try and send myself a password change email, everything seems to be 
>> working fine, and I get the email correctly.
>> 
>> Any idea what might be happening here?  Checking the apache error logs no 
>> errors are coming up related to those webpages...
> 
> Check that your IP address and domain aren't on an email blacklist.  I know 
> that happened to CPDN a couple of times in the past.  ISPs subscribe to 
> different sets blacklists, so I wouldn't expect all of your users to be 
> affected if you were on one.
> 
> -- 
> Ian

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Travis Desell,  Assistant Professor
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