Kathy, we inspect the unit before transplant to insure there are not any serious existing defects. Assuming it passes this test, we go ahead with the transplant and you are given a warranty as if you have purchased a brand new machine. This covers the entire unit.
Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +1-925-566-9265 http://www.humanware.com
