I heard from Karen Lincoln today. She was very gracious and she seemed genuinely to want to make things better. I was very frustrated and was showing it (have been having problems for a very long time), but she remained professional and calm just wanting to know what was going on and asking to have some time to check things out. I really think she will help. Thanks for letting me vent here, and I hope soon I will have good news from Humanware. Reggie
