Hello Richard, we have now identified the source of the battery issues experienced by some customers. It related to some batteries not fully meeting specification. It was important for us to establish this conclusively through tests, and not just assume that our hardware was not at fault. We are putting in place increased quality control procedures internally at HumanWare with respect to batteries, and hope to have new batteries with HumanWare subsidiaries shortly. Once this happens, then the UK will begin transplanting. As the US is a much larger operation, they have been able to put their own measures in place to safeguard battery quality, which is why the transplants have gone so smoothly. We appreciate your patience and are very pleased to have identified the issue. With the resolution of this issue and the release of the patch to deal with some units freezing, I think we've again demonstrated that we respond decisively to customer feedback.
Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +1-925-566-9265 http://www.humanware.com
