Hi Paul. If I talk to her again I will let you know. I could not
thank her for the help she really has given me the past few days. I
just sent my notetaker out to have it looked at and have the new
mother board installed. I am now just waiting to get mine back so
that I can play with it some more,. Now depending what version of
keysoft is installed on my unit I will get a wirerles card so that I
can start doing e-mail on the bn.
Matthew
At 01:26 AM 9/9/2005, you wrote:
Hi, everyone.
While reading through my email this evening, I received a surprise
from Humanware.
I had to send in my MPower to have the engineers look at the battery
problem. I had called today and asked if my unit had been shipped
yet and was told it had. But imagine my surprise this evening when I
received an email with all of the needed information and links so I
could track my package via UPS? I was able to click on a link and
find out that my package would be delivered tomorrow.
I don't know of many companies that do this, but how nice! If I
hadn't called, I would have not known that my package had indeed
been shipped. If I lived farther away, I would have been able to
track my MPower day by day to see when it would arrive.
Who says that Humanware doesn't care about their customers?
Also, Karen Lincoln has been absolutely fantastic whenever I call
to ask how things are going.
I think she knows I am frustrated not to have my MPower, but she is
always patient and listens to my complaints<grin>.
If you ever send in your unit for repair, make sure humanware has
your email address so they can send you the tracking information.
Well done Karen Lincoln and well done humanware.
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