I'm truly pleased Kim got her answer and is well on her way to
upgrade! Keep up the great work!
Jim
At 03:53 PM 08/08/2005 , you wrote:
Hi Jim and list members,
While it is certainly true that all of us in the HumanWare Group are more
than a bit overwhelmed, rest assured that we are all still working hard and
striving to be responsive to our customer's needs and inquiries. Our
records show that Kim left a message over the weekend when our Us office is
closed, but her message was in fact responded to today and her request is
receiving appropriate action.
Thanks to everyone for your patience, support and understanding.
Regards,
Matthew Janusauskas
Blindness Product Specialist
HumanWare USA, Inc.
656 N. Kennedy Drive
Kankakee, IL 60901
Phone: (800) 722-3393 Ext. 204
Fax: (815) 939-3194
E-mail: [EMAIL PROTECTED]
(Pulse Data and VisuAide have recently merged to form "HumanWare". For
more details visit our website)
http://www.humanware.com
"James Aldrich"
<[EMAIL PROTECTED]
net> To
Sent by: [EMAIL PROTECTED],
braillenote-bounc "Braillenote List"
[EMAIL PROTECTED] <[email protected]>
.com cc
Subject
08/08/2005 06:14 Re: [Braillenote] Customer Service
PM
Please respond to
Braillenote List
<[EMAIL PROTECTED]
.humanware.com>
Kim,
Please be patient especially on a day like today when Russel Smith, head of
the company died tragically in a plane crash. I'm certain this shook up
everything! Keep trying to contact them though!
Jim Aldrich
At 02:06 PM 08/08/2005 , you wrote:
>Hi: - Oh my, I haven't seen any sticker in my flash card 6.1 but I'll look
a
>little closer. Humanware customer service however really does leave a lot
>to be desired. I have left two voice mail messages now with the
California
>office with two contact telephone numbers in trying to have my 6.1 product
>key placed on the web site for my download, but no one has had the
courtesy
>to return my call, I guess they have my money so that's all that is
>important to them. Fastly losing faith. - Kim
>Share your yesterdays, dream of tomorrow, but live for today!!
>
>Kim Lookingbill
>[EMAIL PROTECTED] (email or MSN Messenger)
>
>Blast From The Past
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>
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>Mondays from 22 to 23 UTC
>
>http://interactive.acbradio.org
>
>
>
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