Hello All:
I am writing on the list as I do not have any email or name to contact. I am
hoping by doing it this way that I will hear from someone who can help.
I received my 6.11 upgrade about 2 months ago. As probably everyone will
recall, I could not connect wirelessly. I received a lot of great feedback from
the list at that time. I also was working with tech support (a total of about
5 hours with them). We first tried one router, then another router, checked
the wireless card in a laptop for about 2 days, and finally I called back to
tech support and told them there was something wrong with the machine. Well,
they would not let me send in the machine before they had exhausted every
possibility. As my husband is a computer engineer and certified in Microsoft
and as he had been helping me to set up wireless, I asked him to again call
tech support so they could try once more to help us with the machine. This
time they were talking for about 3 hours. They tried every possible fix, and
finally tech support told us to send the unit in.
I sent it in paying 124 dollars for shipping. After a week I called Humanware
and was told that they had mixed up my RMA and the unit had not been worked
on. They told me that I would be hearing from them but by Wednesday after the
fourth of July I still had not heard from them about the problem. I called
back and was told that New Zealand had to contact them later that day. I then
received a call from Humanware later that day. The technician sat on the
phone running what I thought was my BN and saying that "see it works." He said
he would send it back to me that day. I thanked him and told him I was
looking forward to using wireless finally.
Before I go further, as I said before we had a wireless router in the beginning
that the BN would not connect to. Because we thought maybe we needed a
stronger signal, we invested in one of the newer and stronger routers, another
200 dollars. When we got the machine back we tried to connect to 3 different
routers, the first one, the new one, and one that our neighbor had. IT DID
ABSOLUTELY THE SAME THING IT WAS DOING BEFORE!
In the meantime my husband had been asked by a friend of ours to upgrade his
BN. This morning we went and picked it up. We downloaded his product key
and upgraded, which went very smoothly. We have had no security on our router
except turning it off so it does not broadcast so it didn't take long for
us to turn it on and stick in my network card and yup, it did everything. I
was able to go from site to site, downloaded 109 emails, go back to the net
right after that and ask for another site, go outside and ask for a web site,
and I even went all the way inside my neighbor's house and never lost the
signal. My unit still does not work at all. We now know it is not the router,
not the network card, not metal, not magnets, not bricks, not concrete,
not because it is on the top of the computer desk, but we do know it is my
unit. I have paid a total of 300 some dollars plus paying for the SMAs just
to try and get wireless. Now before I get really upset and start getting nasty
which will not help me or my unit I will go to bed. I wish to communicate
with someone who will work with me and give me some satisfaction, not just
platitudes. I am not saying that Pulsedata did anything wrong, but I had a
situation where my unit was mistaken for a refurbished unit and then they came
back and said that no it was a new unit. I am wondering if it really was
a refurbished unit and maybe the distributor I bought it from switched them on
me. OK, enough I'm almost in tears again. If you have read this far, thanks
for listening and/or reading.
Regina Alvarado
