Hi, The Humanware office basically said the same, but surely even if the battery is dead, the BN should run off the mains?
----- Original Message ----- From: "Joseph Lee" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Thursday, January 12, 2006 10:34 PM Subject: Re: [Braillenote] Significant Crash This is Joseph. If the battery gauge indicates that the battery has been remaining at 1% for over 24 hours, that means you have to replace the battery. When you connect the AC power BN should detect it and pop0up and say "AC adapter on." If it isn't then you should check the power sourse is connected. Based on the specifications you have outlined, it is likely that your BN's battery needs replacing. It costs around $80 US. I hope this information may help you. --- Matthew Horspool <[EMAIL PROTECTED]> wrote: > Hi All, > > While opening a file in KeyWord today, the > BrailleNote switched off due > to lack of power. The battery level had been 1% for > about 1 and a half > days prior to this, so in preparation for > calibration I wanted to let > the battery run flat. However the BrailleNote will > now only respond to > the reset switch, either alone or in conjunction > with other keys. > > I have contacted my local Humanware office in the UK > and spoke to Tom in > technical support who said I should send it in, but > I wondered if anyone > here had any other ideas. > > So far I have tried: > * Soft Reset (Reset only). > * Hard Software Reset (Reset with dots 1, 2, 3). > * Hard Hardware Reset (Reset with dots 4, 5, 6). > * Re-Running of upgrade procedure from Keysoft 6.1 > to 6.11 (Reset with > dots 4, 5). > * continually switching the BrailleNote on/off as if > to fuse for half a > minute (recommended by local technical support). > * Leaving the BrailleNote on charge for two hours, > then re-trying > procedures above. > * Charging with two chargers - one from school and > one from home. > > The response from these has been very small: > * The fuse action resulted in no response. > * All resets resulted in a beep, but no other > response. With a PC card > inserted during a Software reset, it will spin up > but never spin down. > * The upgrade procedures run as expected, including > any errors, but on > completion resets only beep (see above). > * Charging for any length of time, with any charger, > does not appear to > resolve the problem. > > BrailleNote Information: > * Unit Type: BrailleNote Classic BT > * Braille Display Type: 32 KGS Cells > * total Flash Disk Size: 16MB > * Hardware Revision Number: H1 (on last check) > * KeySoft Version: 6.11 > * Colonel Version: 5.0 > * Windows CE: 4.2 > * Serial Number: 18388 > * Purchase date: Between august and November 2004 > > I'd conclude that somewhere in all this the Flash > Disk or KeySoft System > Disk has become corrupted. > > I've yet to re-contact the Humanware office but I > won't be able to do > that until late afternoon tomorrow due to school, so > if anyone here has > any suggestions I'd really appreciate them! > > Thanks a lot in advance, > Matthew > > > ___ > To leave the BrailleNote list, send a blank message > to > [EMAIL PROTECTED] > To view the list archives or change your > preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
