Hi katie, the converter technology we use for dealing with Word files is not perfect. Files that contain a lot of bullet points or certain other formatting may break the Word converter. It's not so much the version of Word, but rather the content of the file. I know you've been offered some work-arounds, but I did want to add that this is a high priority for us and we are researching how we might make the Word support better. Changes won't make it to keySoft 7, but it's something that we are very aware of.
Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +1-925-566-9265 http://www.humanware.com Katie Frederick <[EMAIL PROTECTED] ght.edu> To Sent by: Braillenote List braillenote-bounc <[email protected]> [EMAIL PROTECTED] cc .com Subject re: [Braillenote] attachment 31/10/2005 08:22 issues! p.m. Please respond to Braillenote List <[EMAIL PROTECTED] .humanware.com> Well, that's virtually impossible seeing as how the files come from a professor... I'm also curious to know why the mPower is behaving in this way... It's rather frustrating that I'm not able to open these attachments, and that I have to wait to use my PC and ActiveSync to do so. That's one of the benefits of the mPower right? To be able to open MSWord and or RTF file types... I mean, this isn't even letting me save them as keyword files... GRRR > ----- Original Message ----- >From: estin <[EMAIL PROTECTED] >To: Braillenote List <[email protected] >Date: Mon, 31 Oct 2005 20:05:27 -0600 >Subject: re: [Braillenote] attachment issues! >Oh easy I get this all the time >tell your professor to take out all pictures diagrams tables lines simbles and anything that's nt not just plane words >> ----- Original Message ----- >>From: Katie Frederick <[EMAIL PROTECTED] >>To: Braille Note <[email protected] >>Date: Mon, 31 Oct 2005 15:18:07 -0500 >>Subject: [Braillenote] attachment issues! >>I've had an issue with a few attachments I've received from a professor. When I press "enter" on the attachment, the mPower prompts "detach or read?". This is all fine, but here's where things get... frustrating. If I choose detach, it'll bring up a message asking me if I wish to translate the file into a KeyWord document. When I say yes, I receive a message saying, "the file converter found the input file is not a valid word 6.0 95 or 97 document." This is followed by me having to do a reset on the mPower because it freezes. >>If I choose to read the file, I get the same message as well. Does anyone have a clue as to what this means? I have been able to receive some attachments from this professor before, but I just don't get it! >>If anyone has any ideas and or suggestions, they'd be great, because she sends me class worksheets so I can follow along in class with the mPower, but not if I can't open the attachments! >>Thank you >>Katie >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >-- >No virus found in this incoming message. >Checked by AVG Free Edition. >Version: 7.1.362 / Virus Database: 267.12.6/151 - Release Date: 10/28/2005 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
