I could be wrong, but I think there is only one now not counting the tech
support manager.
At 8/23/2005, you wrote:
Actually, I know of three people in tech support, maybe four.
> ----- Original Message -----
>From: Leslie P Peterson <[EMAIL PROTECTED]
>To: [email protected]
>Date: Tue, 23 Aug 2005 12:04:27 -0500
>Subject: Re: [Braillenote] Tech Support
>Vega,
>Oh, I did not know there were just one tech support. It could cause him
>or her insane. I prefer there are least 2 tech support because they need
>to support each other better than just one.
>I was the evaluation person for the State of Washington. I checked the
>problems of the Tele-Braille devices to and from the repair shop. They
>made me insane because there were a few different devices. Hardly
>remember for the device.
>So it will be very nice for the Humanware hires more tech support.
>Leslie-
>On Tue, 23 Aug 2005 08:37:33 -0700 "Vega, Gabriel" <[EMAIL PROTECTED]
>writes:
>> The problem with Humanware is that yes, I believe the product
>> function
>> is about a 4 out of 5 stars, but cause they only had one tech in
>> the
>> U.S. till yesterday they will be bringing another tech on sometime
>> next
>> week. They're customer service and tech support is 1 out of five
>> stars.
>> It is very disgusting that this company who brags about having the
>> popular saling units and saling hundreds of thousands if not
>> millions of
>> inventory only had "one" (1) tech for phone support in the U.S.
>> Gabe Vega
>> Technical Support Specialist
>> Information Services Unit
>> Arizona Industries for the Blind
>> CellPhone:(602) 488-9862
>> -----Original Message-----
>> From: [EMAIL PROTECTED]
>> [mailto:[EMAIL PROTECTED]
>> Sent: Tuesday, August 23, 2005 12:09 AM
>> To: 'Braillenote List'
>> Subject: RE: [Braillenote] Tech Support
>> I can call Tech support but he CANNOT call me back. Why? Because I
>> use
>> my PC on the same phone line. I am using Dial Up. I can not accept
>> to
>> pay the long distance bill while many minutes on the HOLDING. Last
>> time
>> I waited on the holding for 48 minutes then disconnect. Whoa!
>> Can you image... I bought PK last October. I found out no one could
>> help
>> me in this metro of Minneapolis and St. Paul until this month,
>> August.
>> State Services for the Blind Access Techicans are learning how to
>> use PK
>> and help me. It was serious business. Many people know PacMate
>> around
>> here. I do not know what happen here.
>> I surely rate the Humanware services is about 2 of 5 stars, but the
>> products rate is 4 of 5 stars.
>> They have the old messages of this list server but it has NO search
>> engineer. It has F&Q but not much help or not much information.
>> So I require it make MUCH information and will save techicans
>> hours.
>> That is why I say this list server is little better than the
>> services
>> and web information.
>> Leslie--
>> ___
>> To leave the BrailleNote list, send a blank message to
>> [EMAIL PROTECTED]
>> To view the list archives or change your preferences, visit
>> http://list.humanware.com/mailman/listinfo/braillenote
>> NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR
>> CONFIDENTIAL information and is intended only for the use of the
>> specific individual(s) to whom it is addressed. It may contain
>> information that is privileged and confidential under state and
>> federal law. This information may be used or disclosed only in
>> accordance with law, and you may be subject to penalties under law
>> for improper use or further disclosure of the information in this
>> e-mail and its attachments. If you have received this e-mail in
>> error, please immediately notify the person named above by reply
>> e-mail, and then delete the original e-mail. Thank you.
>> ___
>> To leave the BrailleNote list, send a blank message to
>> [EMAIL PROTECTED]
>> To view the list archives or change your preferences, visit
>> http://list.humanware.com/mailman/listinfo/braillenote
>Mr. Leslie Peterson
>email: [EMAIL PROTECTED]
>www.deafblindinfo.org
>list: [EMAIL PROTECTED]
>http://www.deafvision.net/mdba
>___
>To leave the BrailleNote list, send a blank message to
>[EMAIL PROTECTED]
>To view the list archives or change your preferences, visit
>http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
