In the US, I know of Chris, Sam, and Rocky. > ----- Original Message ----- >From: "Vega, Gabriel" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Tue, 23 Aug 2005 11:36:21 -0700 >Subject: RE: [Braillenote] Tech Support
>In my email, I specifically mentioned (In the U.s.) that are actually >employed by Humanware. >Currently are Chris and a new person who was just hired with in the pass >couple of days. >Gabe Vega >Technical Support Specialist >Information Services Unit >Arizona Industries for the Blind >CellPhone:(602) 488-9862 >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] >Sent: Tuesday, August 23, 2005 11:33 AM >To: Braillenote List >Subject: Re: [Braillenote] Tech Support >Actually, I know of three people in tech support, maybe four. >> ----- Original Message ----- >>From: Leslie P Peterson <[EMAIL PROTECTED] >>To: [email protected] >>Date: Tue, 23 Aug 2005 12:04:27 -0500 >>Subject: Re: [Braillenote] Tech Support >>Vega, >>Oh, I did not know there were just one tech support. It could cause >>him or her insane. I prefer there are least 2 tech support because >>they need to support each other better than just one. >>I was the evaluation person for the State of Washington. I checked the >>problems of the Tele-Braille devices to and from the repair shop. They >>made me insane because there were a few different devices. Hardly >>remember for the device. >>So it will be very nice for the Humanware hires more tech support. >>Leslie- >>On Tue, 23 Aug 2005 08:37:33 -0700 "Vega, Gabriel" <[EMAIL PROTECTED] >>writes: >>> The problem with Humanware is that yes, I believe the product >>> function is about a 4 out of 5 stars, but cause they only had one >>> tech in the U.S. till yesterday they will be bringing another tech >>> on sometime next week. They're customer service and tech support is >>> 1 out of five stars. >>> It is very disgusting that this company who brags about having the >>> popular saling units and saling hundreds of thousands if not millions >>> of inventory only had "one" (1) tech for phone support in the U.S. >>> Gabe Vega >>> Technical Support Specialist >>> Information Services Unit >>> Arizona Industries for the Blind >>> CellPhone:(602) 488-9862 >>> -----Original Message----- >>> From: [EMAIL PROTECTED] >>> [mailto:[EMAIL PROTECTED] >>> Sent: Tuesday, August 23, 2005 12:09 AM >>> To: 'Braillenote List' >>> Subject: RE: [Braillenote] Tech Support >>> I can call Tech support but he CANNOT call me back. Why? Because I >>> use my PC on the same phone line. I am using Dial Up. I can not >>> accept to pay the long distance bill while many minutes on the >>> HOLDING. Last time I waited on the holding for 48 minutes then >>> disconnect. Whoa! >>> Can you image... I bought PK last October. I found out no one could >>> help me in this metro of Minneapolis and St. Paul until this month, >>> August. >>> State Services for the Blind Access Techicans are learning how to use >>> PK and help me. It was serious business. Many people know PacMate >>> around here. I do not know what happen here. >>> I surely rate the Humanware services is about 2 of 5 stars, but the >>> products rate is 4 of 5 stars. >>> They have the old messages of this list server but it has NO search >>> engineer. It has F&Q but not much help or not much information. >>> So I require it make MUCH information and will save techicans hours. >>> That is why I say this list server is little better than the services >>> and web information. >>> Leslie-- >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote >>> NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR >>> CONFIDENTIAL information and is intended only for the use of the >>> specific individual(s) to whom it is addressed. It may contain >>> information that is privileged and confidential under state and >>> federal law. This information may be used or disclosed only in >>> accordance with law, and you may be subject to penalties under law >>> for improper use or further disclosure of the information in this >>> e-mail and its attachments. If you have received this e-mail in >>> error, please immediately notify the person named above by reply >>> e-mail, and then delete the original e-mail. Thank you. >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote >>Mr. Leslie Peterson >>email: [EMAIL PROTECTED] >>www.deafblindinfo.org >>list: [EMAIL PROTECTED] >>http://www.deafvision.net/mdba >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote
