I had the exact same problem. Hopefully the service reset will fix it for you. In my case though, it didn't. I would charge up the unit, then after about a day, it would be totally frozen, not even a service reset would fix it. Eventually, when the battery died completely, I could plug it in, and it would reboot, and then repeat the same process. I ended up having to send it back, which admittedly I was not happy about. They replaced the motherboard and the battery which was good, but I do feel that this should not have happened in the first place, perhaps more testing should have been done before the product was released. Anyway, I got my unit back yesterday, and it's working great. ----- Original Message ----- From: "Dean Jackson" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Thursday, December 08, 2005 2:54 PM Subject: Re: [Braillenote] Trouble with M Powr BT
> Hello list: > > This is sometimes necessary as depending on the state of the battery, > sometimes the software doesn't register that the battery is being charged. > Therefore, the service reset is necessary to briefly disconnect the battery > and power from the BraileNote which in turn, has the result of getting > things working as expected. > Regards, > > Dean Jackson > BrailleNote Product Specialist > Humanware > 11 Mary Muller Drive > Christchurch > new Zealand > DDI: +64 3 940 2265 > Fax: +64-3-384 4933 > Email: > [EMAIL PROTECTED] > Internet: > www.humanware.com > Skype: > pulse-support-nz__________________________ > ----- Original Message ----- > From: "Don Bishop" <[EMAIL PROTECTED]> > To: "Braillenote List" <[email protected]> > Sent: Friday, December 09, 2005 9:27 AM > Subject: RE: [Braillenote] Trouble with M Powr BT > > > > Hi, > > > > Apparently that worked for you. I really don't know the cause, but maybe > Dean can comment more on it. I just know it has happened in rather rare > > situations and the service reset usually fixes the problem. > > > > I know it's really very unnerving. > > > > Don > > > > On Thu, 8 Dec 2005 17:26:34 -0000, Edwards T \(Cell\) wrote: > > > > Thanks don I appreciate your help. Have you any idea what could have > > caused this fault? > > > > Taz. > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Don Bishop > > Sent: 08 December 2005 16:30 > > To: Braillenote List > > Subject: Re: [Braillenote] Trouble with M Powr BT > > > > Hi, > > > > Sounds like you need to try a service reset. > > > > Hold down the record button on the side of the MPower and while holding > > it down, press the reset button. This will likely fix it. > > > > Don > > > > On Thu, 8 Dec 2005 16:22:35 -0000, Edwards T \(Cell\) wrote: > > > > Hi Jonathan, > > > > I have had my M Power brand new for about a month but I have recently > > encountered a problem. This morning I switched on my M Power to use in > > one of my lectures and it refused to swtich on. We have reset it three > > or four times, with no effect. We thought it might have needed charging > > so we put 9t on the power pack and left it to charge. However, still no > > response at all. It was charged at 85 per cent last night I really need > > this M power and I use it frequently. I'm upset that such a "stable" > > battery could suddenly stop working. I thought the batery issue was > > sorted as that is what I was told when I received my M Power. > > > > Best Wishes > > > > Taz > > ___ > > To leave the BrailleNote list, send a blank message to > > [EMAIL PROTECTED] > > To view the list archives or change your preferences, visit > > http://list.humanware.com/mailman/listinfo/braillenote > > > > > > > > > > > > > > > > ___ > > To leave the BrailleNote list, send a blank message to > > [EMAIL PROTECTED] > > To view the list archives or change your preferences, visit > > http://list.humanware.com/mailman/listinfo/braillenote > > > > > > ___ > > To leave the BrailleNote list, send a blank message to > > [EMAIL PROTECTED] > > To view the list archives or change your preferences, visit > > http://list.humanware.com/mailman/listinfo/braillenote > > > > > > > > > > > > > > > > ___ > > To leave the BrailleNote list, send a blank message to > > [EMAIL PROTECTED] > > To view the list archives or change your preferences, visit > > http://list.humanware.com/mailman/listinfo/braillenote > > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote
