Did you write this from a bt? Your . came out as dd. Something to be
aware of and watch out for. I always double check those things with the
voice and the spell checker.
----- Original Message -----
From: "Sarai" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Wednesday, August 24, 2005 3:41 PM
Subject: RE: [Braillenote] Tech Support
He's in California, his hours are 7 AddM. to 5 PddM.
----- Original Message -----
From: Paul Henrichsen <[EMAIL PROTECTED]
To: Braillenote List <[email protected]
Date: Wed, 24 Aug 2005 15:13:49 -0700
Subject: RE: [Braillenote] Tech Support
Really! I have never talked with him, just Chris or Roberto. Is he at the
California facility or is he on the east coast?
When does he work?
Thanks. I sure liked Rockie, but I guess she isn't there any more.
At 8/23/2005, you wrote:
Hi Paul,
Actually Sam does work for HumanWare.
Regards,
Matthew Janusauskas
Blindness Product Specialist
HumanWare USA, Inc.
656 N. Kennedy Drive
Kankakee, IL 60901
Phone: (800) 722-3393 Ext. 204
Fax: (815) 939-3194
E-mail: [EMAIL PROTECTED]
(Pulse Data and VisuAide have recently merged to form "HumanWare". For
more details visit our website)
http://www.humanware.com
Paul Henrichsen
<[EMAIL PROTECTED]
net>
To
Sent by: Braillenote List
braillenote-bounc <[email protected]
[EMAIL PROTECTED]
cc
.com
Subject
RE: [Braillenote] Tech Support
08/23/2005 05:27
PM
Please respond to
Braillenote List
<[EMAIL PROTECTED]
.humanware.com
I don't think sam or rocky work there any longer.
At 8/23/2005, you wrote:
In the US, I know of Chris, Sam, and Rocky.
----- Original Message -----
From: "Vega, Gabriel" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date: Tue, 23 Aug 2005 11:36:21 -0700
Subject: RE: [Braillenote] Tech Support
In my email, I specifically mentioned (In the U.s.) that are actually
employed by Humanware.
Currently are Chris and a new person who was just hired with in the
pass
couple of days.
Gabe Vega
Technical Support Specialist
Information Services Unit
Arizona Industries for the Blind
CellPhone:(602) 488-9862
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 23, 2005 11:33 AM
To: Braillenote List
Subject: Re: [Braillenote] Tech Support
Actually, I know of three people in tech support, maybe four.
----- Original Message -----
From: Leslie P Peterson <[EMAIL PROTECTED]
To: [email protected]
Date: Tue, 23 Aug 2005 12:04:27 -0500
Subject: Re: [Braillenote] Tech Support
Vega,
Oh, I did not know there were just one tech support. It could cause
him or her insane. I prefer there are least 2 tech support because
they need to support each other better than just one.
I was the evaluation person for the State of Washington. I checked
the
problems of the Tele-Braille devices to and from the repair shop.
They
made me insane because there were a few different devices. Hardly
remember for the device.
So it will be very nice for the Humanware hires more tech support.
Leslie-
On Tue, 23 Aug 2005 08:37:33 -0700 "Vega, Gabriel" <[EMAIL PROTECTED]
writes:
The problem with Humanware is that yes, I believe the product
function is about a 4 out of 5 stars, but cause they only had one
tech in the U.S. till yesterday they will be bringing another tech
on sometime next week. They're customer service and tech support is
1 out of five stars.
It is very disgusting that this company who brags about having the
popular saling units and saling hundreds of thousands if not
millions
of inventory only had "one" (1) tech for phone support in the U.S.
Gabe Vega
Technical Support Specialist
Information Services Unit
Arizona Industries for the Blind
CellPhone:(602) 488-9862
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 23, 2005 12:09 AM
To: 'Braillenote List'
Subject: RE: [Braillenote] Tech Support
I can call Tech support but he CANNOT call me back. Why? Because I
use my PC on the same phone line. I am using Dial Up. I can not
accept to pay the long distance bill while many minutes on the
HOLDING. Last time I waited on the holding for 48 minutes then
disconnect. Whoa!
Can you image... I bought PK last October. I found out no one
could
help me in this metro of Minneapolis and St. Paul until this month,
August.
State Services for the Blind Access Techicans are learning how to
use
PK and help me. It was serious business. Many people know PacMate
around here. I do not know what happen here.
I surely rate the Humanware services is about 2 of 5 stars, but the
products rate is 4 of 5 stars.
They have the old messages of this list server but it has NO search
engineer. It has F&Q but not much help or not much information.
So I require it make MUCH information and will save techicans hours.
That is why I say this list server is little better than the
services
and web information.
Leslie--
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR
CONFIDENTIAL information and is intended only for the use of the
specific individual(s) to whom it is addressed. It may contain
information that is privileged and confidential under state and
federal law. This information may be used or disclosed only in
accordance with law, and you may be subject to penalties under law
for improper use or further disclosure of the information in this
e-mail and its attachments. If you have received this e-mail in
error, please immediately notify the person named above by reply
e-mail, and then delete the original e-mail. Thank you.
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
Mr. Leslie Peterson
email: [EMAIL PROTECTED]
www.deafblindinfo.org
list: [EMAIL PROTECTED]
http://www.deafvision.net/mdba
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
