Hello Brenda, you might like if you have time to go back through the archives and find the hundreds of messages asking for USB, streaming, better and faster e-mail, a faster processor, voice recording, more storage... And it was as a result of that feedback that we delivered BrailleNote mPower. So no it isn't about what HumanWare wants, it is about what customers want, and we're delighted to have delivered. We're also delighted to have delivered a package that allows our existing loyal user base to take advantage of these new features. Of course our work is never done, and we're always keen to implement even greater functionality as a result of user input. So in my view there is ample demonstrable proof that our culture is very customer focussed, and we always strive to make sure that continues to be the case. I've met many hundreds of people over the last three weeks here in the USA who seem to think we got it right, and we'll keep working to satisfy as many people as we can.
Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +64-3-373-6192 Fax: +64-3-384 4933 Mobile: +64-21 466 736 Email: [EMAIL PROTECTED] http://www.humanware.com Brenda Mueller <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 13/07/2005 03:56 p.m. Please respond to Braillenote List <[email protected]> To Braillenote List <[email protected]> cc Subject RE: [Braillenote] Doesn't click, Doesn't Copy Who cares what Human Ware wants? What ever happened to customer service? Maybe Humanware has a cultural problem that will drag pulse Data down with them. Brenda Mueller > ----- Original Message ----- >From: "Richard Ring" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Wed, 13 Jul 2005 11:11:25 -0500 >Subject: RE: [Braillenote] Doesn't click, Doesn't Copy >Ok. >First of all, as I stated earlier, Humanware wants to keep the product >as far from the GUI as possible. >I think there is room for improvement, however, I think that some of us >expect functionality and robustness that simply isn't there. >I don't know any sighted people who download 500 emails on their Ipaqs, >and yet, people on this list do it on their Braillenotes all the time. >However, it seems to me that in order to handle that kind of traffic, >one must perform a good deal of maintenance, and frankly, I'd much >rather use a PC where all I have to do is download and read the mail, I >don't have to free database space, I don't get error messages such as >"the operation completed successfully" (which means almost the exact >opposite of what it says) >I simply am not willing to work that hard to simply read email. I do >feel that cutting and pasting between applications in the ordinary way >should be supported, all I was trying to say is that is you feel that >because you paid a huge sum of money for your Braillenote that it should >have all of the functionality of a laptop, then you were highly >misinformed and you would have been better served by purchasing a small >light weight laptop. When I say you here, I mean anyone. >Remember when our notetakers were notetakers? They served their >function quite well. Now, our PDAs are expected to perform many new >duties, and frankly, they do many things quite well. >Many individuals like the Braillenote family of products because they >are menu driven but they don't present a Windows interface. >Many prefer that interface over a PC. Well, fine. Obviously, this is >one of the biggest selling points for Humanware. >But, Humanware never told anyone that having a Braillenote was the same >as having a laptop. >It isn't. >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Paul >Henrichsen >Sent: Tuesday, July 12, 2005 6:52 PM >To: Braillenote List >Subject: RE: [Braillenote] Doesn't click, Doesn't Copy >I guess the obvious question is why will it never happen? There is no >reason why the programmers could not make the pk act as if it were a >little >computer. Just because people classify the bn as a PDA doesn't mean it >has >to be limited by necessity. PDA's, themselves, do things differently >depending on the price you pay for the unit. >But again, why will it never happen that the bn cannot act more like a >pc? >What aare your reasons for making such a statement? >What the bn does or doesn't do depends on what PDI decides is important >to >implement. >If older braille units had a way to dial numbers, why doesn't the bn >have >this feature? Easy. PDI decided it wasn't important or a feature that >many >folks would use. >Why can't we click on a url within email or copy an address from an >email >easier? Who knows. But there is no reason other than memory limitations >that these features and many others could not be implemented if PDI >thought >they were necessary. >Why not? >? >At 7/12/2005, you wrote: >>This isn't a regular computer! >>It is a PDA, and all PDA's suffer from limitations that do not show up >>in a PC. >>Sure, the product should be improved, all products should. However, if >>you expect the Braillenote or any other PDA to behave precisely like a >>PC, it will never happen. >>-----Original Message----- >>From: [EMAIL PROTECTED] >>[mailto:[EMAIL PROTECTED] On Behalf Of Gabe Vega >>Sent: Tuesday, July 12, 2005 11:14 AM >>To: 'Braillenote List' >>Subject: RE: [Braillenote] Doesn't click, Doesn't Copy >>And I agree with you and I feel the same. But instead of improving the >>products they got, they make a new one and rave about it being the best >>thing since slaced bread and leave us pk users in the dust. >>Sounds like a company we all know and love >>-----Original Message----- >>From: [EMAIL PROTECTED] >>[mailto:[EMAIL PROTECTED] On Behalf Of Nicole >>Torcolini >>Sent: Tuesday, July 12, 2005 9:09 AM >>To: Braillenote List >>Subject: Re: [Braillenote] Doesn't click, Doesn't Copy >> I have also noticed in general, not only in email, the block >>commands >>menu does not work in places that a regular computer would allow you to >>paste things. Two examples are the find and replace and creating files >>and >>folders. I know there are more, but I can't think of them at this >>moment. >>----- Original Message ----- >>From: "Kathy Williams" <[EMAIL PROTECTED] >>To: "Braillenote List" <[email protected] >>Sent: Tuesday, July 12, 2005 4:27 AM >>Subject: [Braillenote] Doesn't click, Doesn't Copy >>> There are some truly annoying features and lack there of with the >>> Keysoft email software. The awkward way one must handle adding an >>> address to the address book is prehistoric.It is probably the number >>> one reason I won't be using my new toy for Email as soon as I get my >>> laptop back. While it's fun and fast, it's a pain in the neck to >have >>> to cut and paste from one operation to another just to get the >address >>out >>of a message. >>> The next most bothersome problem is not being able to click on an >URL >>> within an email message. This is truly annoying because while I was >>> able to use edit commands to hear I was cutting the url, when I got >to >>> the internet area to enter it for my url selection, it had >disappeared >>> from the clipboard. Makes it a pretty expensive toy when you can't >use >>> it for the obvious. >>> As someone else mentioned, the lack of phone dialing is surprising >>> since it was a standard feature on both the Braillemate and >Transtype >>> for over a dozen years already. Where was Humanware when that >standard >>> was being developed I don't imagine anyone specificly asked them for >a >>> keyboard either, but they figured out it was expected. >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
