Hi,

It's
[EMAIL PROTECTED]
not
[EMAIL PROTECTED]
just to be sure.

----- Original Message ----- 
From: "Rachael Warke" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Tuesday, January 24, 2006 12:06 PM
Subject: Re: [Braillenote] product keys


Hi,

This is especially for Jonathan or Dean or someone. I have been trying 
to
download my product key, and it keeps telling me that my serial number 
is
invalid. I have tripple checked this, and the serial number is correct. 
I
even called Humanware in California, and was told that they could see 
I'd
bought it in August, but had no knowledge of the upgrade I bought a week 
or
two ago. I tried to send a message to

[EMAIL PROTECTED]

as instructed on the web site, only to have my mesage returned as
undeliverable three days later.

I'm perfectly willing to be patient while all this is worked out, but I
would really like some acknowledgement from someone at Humanware that my
serial number is valid, and that the product key will be available in 
some
reasonable amount of time.

Thank you.

Rachael


----- Original Message ----- 
From: "Richard Ring" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Monday, January 23, 2006 10:27 PM
Subject: RE: [Braillenote] product keys


However, many are not able to get their product keys.
I understood that one of the reasons for delaying the release a bit was
to see that these problems were solved.


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Paul
Holliman
Sent: Monday, January 23, 2006 4:14 PM
To: Braillenote List
Subject: RE: [Braillenote] product keys


Hi Jonathan,

As re my post a few moments ago, my key was available before you
announced
the KS 7 availability no problem, but I notice that the site reports
that I
have zero SMAs, whereas I thought I should in fact have one, since I
bought
prior to KS 7 release, and I recall that you said this would use one
SMA. Is
this just a hitch for us in the UK, or do you manage the SMAs in NZ?

Congrats on the new version by the way, so far everything's working
exactly
as I'd expect.

Cheers.

Paul.

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of
[EMAIL PROTECTED]
Sent: 23 January 2006 20:39
To: Braillenote List
Subject: Re: [Braillenote] product keys


Pam and all, sorry about this glitch. The product keys should be enabled
now. Please try again as most of you should now be good to go.
Jonathan Mosen
BrailleNote Product Marketing Manager
HumanWare

DDI: +1-925-566-9265
http://www.humanware.com
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