Kylee, I for one, appreciate hearing that I am not alone with my customer service issues. I know it isn't a positive topic, but is is one that needs to be addressed. In my case, I can't avail myself of the key 7 upgrade until US customer service gets its act together.
> ----- Original Message ----- >From: "Kylee" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Tue, 7 Feb 2006 03:23:18 +1300 >Subject: Re: US customer services and tech support - was >Re:[Braillenote]Keynote7 upgrade >HI, all >It's great that all this is coming out on the List, but I'm wondering once >again, whether the list is the best place for it. If I read dean correctly, >it's Jonathan who deals with issues like this in the USA, SO WHY NOT direct >issues to him? Sure he reads this List, but I suspect these things would be >dealt with much more quickly and efficiently if he got wind of them >directly, instead of having to trawl through heaps of email discussion. In >my mind, there's no point in complaining unless you direct your complaint to >where it is going to be effective. Otherwise, it just becomes an empty >gesture. >Kylee >----- Original Message ----- >From: "Richard Ring" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Sent: Tuesday, February 07, 2006 3:16 AM >Subject: RE: US customer services and tech support - was Re: >[Braillenote]Keynote7 upgrade >Another customer service issue. I have a friend who owns a Braillenote >classic. She contacted Humanware in the US and was told on two separate >occasions that if she upgraded to Keysoft 7, she would be able to use >Eloquence as her speech synthesizer. This, of course, is incorrect. >Based on this information, she purchased the upgrade. Not good! >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Dean >Jackson >Sent: Sunday, February 05, 2006 2:22 AM >To: Braillenote List >Subject: US customer services and tech support - was Re: [Braillenote] >Keynote7 upgrade >Hi folks, >I appreciate the frustrations some of you have experienced in the US. >Jonathan Mosen is responsible for looking into issues such as these as >Product Manager. However, you should all know that it is a long weekend >here in New Zealand, hence the smaller number of messages coming from >this >side of the World. I'm not sure whether Jonathan is enjoying the extra >day >tomorrow or not, though if there is no response for a couple of days, >this >could be one of many reasons. >Regards, >Dean Jackson >Humanware >Christchurch >New Zealand. >----- Original Message ----- >From: "Kylee" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Sent: Sunday, February 05, 2006 4:39 PM >Subject: Re: [Braillenote] Keynote 7 upgrade >However, if you wrote direct to Christchurch and *they* gave California >the >hurry-up, that might be more successful. >dean: Who's the best person in your office to write to re this? If >they >suddenly got tons of mail from the US saying things aren't going well, >wouldn't they have to sit up and take notice? >Kylee >----- Original Message ----- >From: "Les Kriegler" <[EMAIL PROTECTED] >To: "'Braillenote List'" <[email protected] >Sent: Sunday, February 05, 2006 4:34 PM >Subject: RE: [Braillenote] Keynote 7 upgrade >> Hi Kiley, >> Well, I suspect HW staff know. I have an mPower with 2 cells on my >braille >> display that intermittently miss a dot. I wrote on the list about >this >when >> it occurred. Basically, it was an intermittent problem, but not >confirmed >> by HW when it was sent back following my transplant right after I >received >> it. I sent it in immediately. Once it returned with the same >problem, I >> decided to live with this until I send my unit in for a cleaning. I >think >> HW has heard from some of us about customer service issues in >California. >> Best Regards, >> Les >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Kylee >> Sent: Saturday, February 04, 2006 9:11 PM >> To: Braillenote List >> Subject: Re: [Braillenote] Keynote 7 upgrade >> Hi, all >> This is a big concern, as I get great service from Christchurch. >Perhaps >it >> would be worth you all writing to Maurice or someone and expressing >your >> concerns. The US is a big market for HW and if things aren't going >well >for >> you guys, then Christchurch needs to know about it. >> Cheers >> Kylee >> ----- Original Message ----- >> From: "Patricia Kepler" <[EMAIL PROTECTED] >> To: "Braillenote List" <[email protected] >> Sent: Sunday, February 05, 2006 2:03 PM >> Subject: Re: [Braillenote] Keynote 7 upgrade >>> Kathy, >>> I have to say, that as much as I love the products humanware puts >out >> there >>> lack of customer service had me strongly considering another >product. >>> When I received my shipment last month, it came with the trekker. >The >>> trekker was missing important components leaving it useless until >they >> were >>> shipped. It all arrive the Friday before Christmas, so basically I >had >to >>> wait an additional 10 days with the holiday interruptions before I >could >>> use the thing. >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote >>> -- >>> No virus found in this incoming message. >>> Checked by AVG Free Edition. >>> Version: 7.1.375 / Virus Database: 267.15.1/250 - Release Date: >3/02/2006 >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> -- >> No virus found in this incoming message. >> Checked by AVG Free Edition. >> Version: 7.1.375 / Virus Database: 267.15.1/250 - Release Date: >3/02/2006 >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >-- >No virus found in this incoming message. >Checked by AVG Free Edition. >Version: 7.1.375 / Virus Database: 267.15.0/248 - Release Date: 2/1/2006 >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >-- >No virus found in this incoming message. >Checked by AVG Free Edition. >Version: 7.1.375 / Virus Database: 267.15.2/251 - Release Date: 4/02/2006 >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
