Hello Kylee,
I have done this before, sending my issues and complaints about
non tech support and other things directly to Jonathan and he has
told me he wouldn't deal with anything I was telling him until I
sent it to the list.
So, yes, the list is the best place for it accordingly to
Jodathan.
Robert
----- Original Message -----
From: "Kylee" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date: Tue, 7 Feb 2006 03:23:18 +1300
Subject: Re: US customer services and tech support - was
Re:[Braillenote]Keynote7 upgrade
HI, all
It's great that all this is coming out on the List, but I'm
wondering once
again, whether the list is the best place for it. If I read dean
correctly,
it's Jonathan who deals with issues like this in the USA, SO WHY
NOT direct
issues to him? Sure he reads this List, but I suspect these
things would be
dealt with much more quickly and efficiently if he got wind of
them
directly, instead of having to trawl through heaps of email
discussion. In
my mind, there's no point in complaining unless you direct your
complaint to
where it is going to be effective. Otherwise, it just becomes an
empty
gesture.
Kylee
----- Original Message -----
From: "Richard Ring" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Sent: Tuesday, February 07, 2006 3:16 AM
Subject: RE: US customer services and tech support - was Re:
[Braillenote]Keynote7 upgrade
Another customer service issue. I have a friend who owns a
Braillenote
classic. She contacted Humanware in the US and was told on two
separate
occasions that if she upgraded to Keysoft 7, she would be able to
use
Eloquence as her speech synthesizer. This, of course, is
incorrect.
Based on this information, she purchased the upgrade. Not good!
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Dean
Jackson
Sent: Sunday, February 05, 2006 2:22 AM
To: Braillenote List
Subject: US customer services and tech support - was Re:
[Braillenote]
Keynote7 upgrade
Hi folks,
I appreciate the frustrations some of you have experienced in the
US.
Jonathan Mosen is responsible for looking into issues such as
these as
Product Manager. However, you should all know that it is a long
weekend
here in New Zealand, hence the smaller number of messages coming
from
this
side of the World. I'm not sure whether Jonathan is enjoying the
extra
day
tomorrow or not, though if there is no response for a couple of
days,
this
could be one of many reasons.
Regards,
Dean Jackson
Humanware
Christchurch
New Zealand.
----- Original Message -----
From: "Kylee" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Sent: Sunday, February 05, 2006 4:39 PM
Subject: Re: [Braillenote] Keynote 7 upgrade
However, if you wrote direct to Christchurch and *they* gave
California
the
hurry-up, that might be more successful.
dean: Who's the best person in your office to write to re this?
If
they
suddenly got tons of mail from the US saying things aren't going
well,
wouldn't they have to sit up and take notice?
Kylee
----- Original Message -----
From: "Les Kriegler" <[EMAIL PROTECTED]
To: "'Braillenote List'" <[email protected]
Sent: Sunday, February 05, 2006 4:34 PM
Subject: RE: [Braillenote] Keynote 7 upgrade
Hi Kiley,
Well, I suspect HW staff know. I have an mPower with 2 cells on
my
braille
display that intermittently miss a dot. I wrote on the list
about
this
when
it occurred. Basically, it was an intermittent problem, but not
confirmed
by HW when it was sent back following my transplant right after
I
received
it. I sent it in immediately. Once it returned with the same
problem, I
decided to live with this until I send my unit in for a
cleaning. I
think
HW has heard from some of us about customer service issues in
California.
Best Regards,
Les
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Kylee
Sent: Saturday, February 04, 2006 9:11 PM
To: Braillenote List
Subject: Re: [Braillenote] Keynote 7 upgrade
Hi, all
This is a big concern, as I get great service from Christchurch.
Perhaps
it
would be worth you all writing to Maurice or someone and
expressing
your
concerns. The US is a big market for HW and if things aren't
going
well
for
you guys, then Christchurch needs to know about it.
Cheers
Kylee
----- Original Message -----
From: "Patricia Kepler" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Sent: Sunday, February 05, 2006 2:03 PM
Subject: Re: [Braillenote] Keynote 7 upgrade
Kathy,
I have to say, that as much as I love the products humanware
puts
out
there
lack of customer service had me strongly considering another
product.
When I received my shipment last month, it came with the
trekker.
The
trekker was missing important components leaving it useless
until
they
were
shipped. It all arrive the Friday before Christmas, so
basically I
had
to
wait an additional 10 days with the holiday interruptions before
I
could
use the thing.
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