Thanks Kylee, you are absolutely correct. This list is intended to act as a forum where BrailleNote users can share tips and tricks, and help each other out.
HumanWare has many thousands of satisfied customers, but sometimes, mistakes can and do happen. In those cases, we are keen to hear about any issues and do our best to rectify them. However each individual case is unique, and normally involves direct interaction between HumanWare and the customer. This list is not the best forum for that interaction to take place. Sometimes for example, it may be some days before I can check this list. I am out of the office for the rest of this week for instance, and any mail I check will probably not be list mail. So you're quite right, if there is a service issue, we're very keen to see if we can resolve it and keep customers satisfied, but this list isn't the best place to get a personal issue resolved. In Robert's case, he was very frequently writing to me directly with questions of a technical support nature, or suggestions for product enhancement. As I get many e-mails daily and my role is not technical support, I suggested he write to the list directly. While I would love to interact personally with our thousands of customers about ideas, there are only 24 hours in the day. However, this is quite different from issues of dissatisfaction you may have relating to service you've received from us. We know we don't get it right all the time, but we do get it right a lot more than we get it wrong. In those cases where we've not met your expectations, we'll work hard to exceed them in the future. Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +1-925-566-9265 http://www.humanware.com ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
