You should call customer service and tell them about their major mistake. they should feel compeled to send you your upgrade to keysoft 7 on a card to make up for their mistake.
Sarah Van Oosterwijck Assistive Technology Trainer http://home.earthlink.net/~netentity ----- Original Message ----- From: Rusty Perez To: 'Braillenote List' Sent: Sunday, February 19, 2006 2:04 AM Subject: RE: [Braillenote] what about 7.0? Hi Terry and others, HW received my BN BT on the 6th of Feb for a transplant. I had been told on the phone by customer service folks in California that the only way I would receive 7.0 when my BN shipped is if I had a current SMA. So I paid my money the Friday before 7.0 became available. But, I received my BN MPower yesterday and it is running KS 6.2 build 26. So, needless to say, I'm a little miffed. Not only did I not get 7.0, but I don't have an SD card to download the software and install it on my BN. Furthermore, it bothers me to have to do that since I paid in advance so that the installation would happen during the transplant process. Now, the truth is that I can't afford the time to send it back and have them do it, and I don't want to pay shipping. My upgrade will happen, one way or another, but it's amazing to me that the folks who developed such a great piece of equipment can't seem to get the details straight. Rusty -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Powers, Terry (NIH/OD/DEAS) [E] Sent: Wednesday, February 15, 2006 4:11 AM To: Braillenote List Subject: RE: [Braillenote] what about 7.0? This makes me wonder also. No afence, but maybe the US is ahead of other countries. I got the impression that I would be getting 7.0. I just sent mine in on 2/10. Let me know what you find out. terry Powers [EMAIL PROTECTED] -----Original Message----- From: richard Van Driel [mailto:[EMAIL PROTECTED] Sent: Sunday, February 12, 2006 12:14 AM To: Braillenote List Subject: [Braillenote] what about 7.0? Hey list and Pdi staff; I understood that when a new version of software came out and you got a new device, you would have it with the latest software. I have not yet been called about my time to send in my old bn for an MPower transplant, but when I do, will I or will I not have 7.0 in my new MPower? I ask this because of the following message. Richard, a little concerned >----- Original Message ----- >From: stephen thacker <[EMAIL PROTECTED] >To: Braillenote Egroup <[email protected] >Date: Wed, 08 Feb 2006 13:56:20 +0000 >Subject: [Braillenote] can annone help >Hi folks >Can amnone help me. I have a PCMCIA storage card which fits into an adaptor and then goes into the right hand side slot on my machine. It worked ok on both the old and the new classic models, but I've just received my Mpower But and when I insert the card in its card reader, I get a message saying "card not recognized". Although I have a card reader om my pc, this will only read the compact flash cards that fit into the slot on the back of my Mpower. This type of card seems to work with no problems. Also, my Ambicom wireless card which needs an adaptor and goes into the right hand slot, works fine. >Any solutions anyone? >Secondly, I was told by uhumanware I would get a free copy of KS.7.0. My machine came last Monday and only has KS.6.21 on it. Can I download 7.0 on to a CF card and then reclaim my SMA count? Jhat do you folks suggest? >I'm in the UK and deaf as well as blind. I've tried emailing >[EMAIL PROTECTED], which seems to be only Uuk but don't seem to be >getting any replies. I'm very frustrated >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.12/265 - Release Date: 2/20/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
