Hi Dean or Jonathan,
Can you explain to me something about battery cycles? Mine is at
24, and I haven't had to recalibrate my battery yet. I usually
run it flat. Do these battery cycles ever go back to one or do
they just keep going up. I use a vnqt mpower.
Thanks,
Stacey and Amigo
> ----- Original Message -----
>From: "Dean Jackson" <[EMAIL PROTECTED]
>To: "Braillenote List" <[email protected]
>Date: Mon, 27 Feb 2006 05:36:57 +1300
>Subject: Re: [Braillenote] losing files
>Hello Sammie,
>Firstly, I would stress to you that this issue appears to be by
far, a
>problem in the cases of a small minority of BraillNote users.
This comment
>should not be interpreted as undermining the seriousness of the
situation or
>the problem itself as we take any data loss seriously and log it
in our bug
>tracking database, attaching a critical flag to such problems
accordingly.
>Speaking to this problem as a BrailleNote user myself, I can tell
you that I
>often let the battery run down completely in order to perform
complete
>battery cycles and I haven't lost any contents on the flashdisk
to date. I
>understand that this is when data seems to be disappearing,
again, in a few
>cases. To date, we have, to my knowledge, not seen this issue
manifest
>itself on any of our technical support phone queues.
>Jonathan has alerted the BrailleNote Development team to this
issue and once
>it has been researched further, we will be able to provide an
explanation as
>to the problem.
>Removing a compactflash card will prevent any Windows CE
formatting that
>might take place at startup. This formatting occurs if the disk
scanning of
>external devices, which occurs when Windows boots, finds a drive
in an
>unusable state.
>In the event that all data on the flashdisk went South, as is
being reported
>happens, you would lose the contents of all your databases,
including email.
>Regards,
>Dean Jackson
>Humanware
>Christchurch
>New Zealand.
>----- Original Message -----
>From: "Sammie Clay" <[EMAIL PROTECTED]
>To: "Write Humanware" <[email protected]
>Sent: Saturday, February 25, 2006 3:29 PM
>Subject: [Braillenote] losing files
>hello Dean, Jonathan, and List,
> For the past two days, I've read about losing files. This
>problem concerns me greatly. I just sent my BrailleNote to
>Humanware California to be upgraded to the MPower and have a few
>questions that perhaps someone can answer about files lost.
>1. If your device freezes and you can't go to Main Menu without
>resetting, can't you remove your compact flash card to keep the
>information on it from being erased? I understand that you will
>lose any thing you are creating or editing, but if removing the
>card is possible, it won't get reformatted, will it?
>2. Will this reset erase all the messages in your E-Mail files
>and folders if the device reformats?
>3. is the Humanware staff, (tech support, repair, and engineers)
>working to resolve this problem? On limited incomes, it is
>depressing to finally be able to afford an upgrade or a new
>MPower, only to discover it doesn't perform the simple task of
>saving what you have written as well as the classic did.
>4. With the exception of what I create in my E-Mail folders,
>everything I do is on a compact flash or storage card, and I'd
>like to know why a machine reset reformats those cards or
>external storage devices?
> Thank you for any information you can provide on this subject.
>Sammie Clay
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