Hello Kathleen Like Roger, I have not been able to replicate the problem here. However, I will continue to research the problem and perhaps I for my part and Roger for his, can give you all an update tomorrow.
Unfortunately, this is a problem where someone needs to actually see you log in and getting the book and entering the password, in order to troubleshoot. However, I'll do what I can from this distance to help if the problem is indeed, found to be at our end. Regards, Dean Jackson BrailleNote Product Specialist Humanware 11 Mary Muller Drive Christchurch new Zealand DDI: +64 3 940 2265 Fax: +64-3-384 4933 Email: [EMAIL PROTECTED] Internet: www.humanware.com Skype: pulsedata-support-nz__________________________ ----- Original Message ----- From: "kathleen spear" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Wednesday, March 15, 2006 11:44 PM Subject: re: [Braillenote] Problem with M-Power and DOwnloading books(replytoRIchard) > Hi Richard, > You know, neither Bookshare or Humanware have replied to my > e-Mail on this issue! I sent messages to both Dean and Jonathan, > to no avail. (I'm surprised in not getting even an > acknowledgement.) > I tried reset. I'm uneasy about doing the jkl reset, because > someone, on this List, said when you use that reset, you need to > re-enter the "patch," and I don't know what that is! Meantime, > I did get the Sd card with the KS7.0 software. > Richard, and List, would it help to reinstall KS 7.0? > (Unlike you Richard, my problem doesn't start until the BOOKSHARE > book is on the M-Power and I'm asked for my password. I'm still > getting the message "invalid password!") > You have my sympathy! I hope Humanware will give you a break and > follow through to resolve both our porlbems. > Take care and hang-in there! (smile) > Kathleen > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
