Hi Sarah v,
As far as I know, there's no way to handle the issue with
bookshare without resetting.
Stacey and Amigo
----- Original Message -----
From: "Sarah Van Oosterwijck" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date: Mon, 20 Mar 2006 11:48:10 -0600
Subject: Re: [Braillenote] more results with bookshare and
downloading
I wish the problem was either that I was stupid or greedy, but in
my case I don't need to download large files to cause the
problem. Hey, I've had the problem after downloading a couple
BRF files the size of your average cheep small paperback. If you
can tell me how to clear files without resetting I'd be happy,
because the whole connecting and logging in again process as well
as the reset really takes some time and annoyance. I also tend to
forget the book I was going to download, so finding it again is a
total pain.
I'm glad humanware is more understanding of the problem than some
of the people on this list. I really do resent being told that I
am the problem if I experience a problem but you don't. It's
fine to give advice and explain that you haven't had the problem,
fortunately, but your not providing very acceptable service if
your comments tend to insult the users you are trying to help. I
haven't had trouble with web braille, probably because the
process of saving books is different from that of downloading
them, but I'll believe their problem is real until I have prooved
otherwise by hearing the steps they followed and discover that
one step is incorrect.
I certainly didn't mind the explanations of what people did and
why they think the problem might be occurring. I thought about
what i had tried to download to see if it was likely to be a size
problem. It may be that I have collected too many temp files,
but I really don't get how I did that since I don't actually use
keyweb that much and don't download things all the time, mostly
because I can't without resetting. <grin
Sarah Van Oosterwijck
Assistive Technology Trainer
http://home.earthlink.net/~netentity
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