Hi Sarah, no I don't immediately. We'd be happy to work with her directly on this however and see if we can diagnose the problem.
Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +1-925-566-9265 http://www.humanware.com "Sarah Cranston" <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 04/04/2006 09:30 a.m. Please respond to Braillenote List <[email protected]> To "Braillenote List" <[email protected]> cc Subject RE: the failing download issue, RE: [Braillenote] Bookshare (reply toJonathan!) Hi Jonathan, It seems as though KC is struggling with a somewhat larger problem with her unit. She is now unable to download anything at all, even after resetting. Do you have any suggestions? Sarah C -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Monday, April 03, 2006 4:25 PM To: Braillenote List Subject: Re: the failing download issue, RE: [Braillenote] Bookshare (reply toJonathan!) Hi KC, oh no problem at all! You're not out of line in the slightest in asking that the product work as it should. You have the absolute right to expect that. I was just recapping the message I sent a couple of weeks ago, which it sounds like you missed. Sarah's work-arounds, for the moment, are the best option, which should at least allow you to continue downloading although it will require a bit of resetting. Cheers, Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +1-925-566-9265 http://www.humanware.com ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
