Here is a thought on the downloading issue. I know there is
hesitation about doing a service reset for many mPower users.
Also, I wonder if cookies are being cleared, as well as deleting
the temporary history.
----- Original Message -----
From: "Sarah Cranston" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date: Mon, 3 Apr 2006 16:30:24 -0500
Subject: RE: the failing download issue,RE: [Braillenote]
Bookshare (reply toJonathan!)
Hi Jonathan, It seems as though KC is struggling with a somewhat
larger problem with her unit. She is now unable to download
anything at all, even after resetting. Do you have any
suggestions?
Sarah C
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of
[EMAIL PROTECTED]
Sent: Monday, April 03, 2006 4:25 PM
To: Braillenote List
Subject: Re: the failing download issue, RE: [Braillenote]
Bookshare
(reply toJonathan!)
Hi KC, oh no problem at all! You're not out of line in the
slightest in
asking that the product work as it should. You have the absolute
right to
expect that. I was just recapping the message I sent a couple of
weeks
ago, which it sounds like you missed. Sarah's work-arounds, for
the
moment, are the best option, which should at least allow you to
continue
downloading although it will require a bit of resetting.
Cheers,
Jonathan Mosen
BrailleNote Product Marketing Manager
HumanWare
DDI: +1-925-566-9265
http://www.humanware.com
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