Ottawa Canada I thought I would let the list know the frustrations a good friend of mine has had in figuring out the top of screen command for the BrailleNote 32 QT Classic running KeySoft 7.- when using it as a Braille display for JFW 7.0.
I gave her the e-mail address of Greg Brown, the Chief Operating Officer of Humanware USA to direct her frustrations with the Concord CA telephone system to as his e-mail address was mentioned on the list in a previous post from a very unhappy customer. I don't know who produces the help text for JFW 7.0, but it sounds like they forgot the QT model exists. And using the Space Bar as dot 9 is sure not intuitive to me! Brian -----Original Message----- To: Brian Lingard Subject: figured it out, no thanks to Humanware Today I once again called Humanware's tech support re my use of the BrailleNote as a display with JAWS; and after not even a minute of waiting, a woman came on the phone. I explained my situation and was in the process of demonstrating to her what happened when I tried to do the T in files with speech turned on, when I realized that she wasn't there any longer. Who knows why, but I got disconnected! I call back again, and while waiting to speak to someone, I get disconnected again! I then called again, this time not even being able to wait for someone and being forced to leave a message; and I left one in utter rage, explaining what I'd just been through. No one has since called me back, by the way, and this was a few hours ago. I then called Humanware's main number and pressed 0. On came a message stating that I'd reached customer service, but that no agents were available to answer the call. I then left a nasty message asking why it was that during business hours, no one was there to answer the phone, and requesting that they give me the name and address of the president of the company, as I was going to write him a letter re my horrible experiences when dealing with tech support. No one has called me from there, either, of course. I then went scrounging around in the JAWS Help system and found info on how to use the BrailleNote as a display with the computer. Once again, I found that the focus was on using a BT keyboard, with barely any mention of the QT at all. Some of the eplanations were confusing, at best, so I ended up having to do a bit of playing around to figure things out. For instance, it said Dot 9 came between dots 1 and 4; so I thought that meant that Dot 9 was either the G or H keys. Noooo, I eventually figured out that Dot 9, which is used in the Top/Bottom of Window commands, is the Spacebar! Nice of them to tell me this in the manual, don't you think? BTW, while I knew that I use the S D F and J K L keys to simulate the six Braille dots, the manual never ever said this, from what I recall. Can you believe that? Anyway, there appear to be two commands to get to the bottom of the current window, one being the B that I discovered before, and the other being the opposite of the command I was looking for to go to the top of the window. The weird thing was that I didn't see the corresponding T command in the command list. I did, though, see Top and Bottom of Window commands listed, both of which work, and both of which use that Dot 9 that I mentioned before. Need I tell you how irate I am with Humanware's tech support, and how little I think of the writing of that JAWS Help topic? Does F.S. write those Help topics, or does the company whose display they refer to write them? In other words, should I fault F.S. with the poor writing of that Help topic, or is it Humanware who's at fault? Boy, am I p****d! But at least I figured it out on my own. -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.9.2/372 - Release Date: 21/06/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
