Hi,
Back in 1997 when I bought my first computer and bought Jaws, K1000
and a scanner from HumanWare, they told me the reason their tech
support was not toll free was that too many people would call just to
talk technology, and they were often not even customers.
Evelyn
At 11:08 AM 8/3/2006, you wrote:
Hi Brian;
Guess the tole free number is not such a good idea. We do not want
costs to go up any more. Thanks for your knowledge.
Terry Powers
-----Original Message-----
From: Brian Lingard [mailto:[EMAIL PROTECTED]
Sent: Thursday, August 03, 2006 1:57 AM
To: Braillenote List
Subject: [Braillenote] Toll-Free VS Toll Tech Support Phones
Ottawa Canada
it has been my experience that when you call a regular telephone
number for tech support, you are on hold much less than if you
called a toll--free number and the techs you reach generally know
what they are talking about more than techs on toll-free numbers.
If Humanware put in toll-free numbers for tech support, they
would be paying for the call including while you are on hold.
This expense adds up and to cover it the firm would have to build
it into the purchase price of their products.
Most blind people I know have excellent long distance, generally
unlimited LD on their phones so paying for the call to tech
support is not an undue hardship to most blind people.
If you want to minimize your hold time, call as soon as they open
the lines in the morning or other off-peak times.
Wherever possible, first check your User Guide, ask on this list
or e-mail tech support.
But don't let your unit send Smoke Signals!
Brian
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