Liz: I had to have mine sent back to the factory twice. It took a real long time the second time. They said they were doing the final check-ups for at least two weeks.
The people over there also seem to vary as to how friendly they are. I didn't get names either time, but one woman was very, very helpful and one was rather rude and seemed to find ways of blaming me for things that were going wrong, such as the number of times I had to perform resets. At the NFB convention, there was talk of making sure there were improvements to the tech support in the US. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Elizabeth Campbell Sent: Friday, August 04, 2006 8:35 AM To: Braillenote List Subject: Re: [BrailleNote] Update on Tech Support Hello Melissa and listers, I also must send my BrilleNote MPower back to California for repair because my battery just is not charging correctly, after recalibrating it several times. The highest charge I'm getting now is in the 30 percent range, which just isn't much when needing to use the unit for things such as wireless access. I called tech support,and was told I would get a call in about a week or so with an RMA number. This is quite inconvenient that I have to wait as I use the bnqt all of the time out in the field for my job. Apparently, there isn't a way to get a loaner model, from what I was told. Take care. Liz ----- Original Message ----- From: "Milissa Garside" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Thursday, August 03, 2006 3:38 PM Subject: Re: [BrailleNote] Update on Tech Support > Hi Brian, > > Yes, tech support did help me with my unit. It looks like it will be > sent > to California for a battery replacement. My unit is one of the few units > that still has a battery issue after the recent Key Soft patch. > > Milissa > > ----- Original Message ----- > From: "Brian Lingard" <[EMAIL PROTECTED]> > To: "Braillenote List" <[email protected]> > Sent: Thursday, August 03, 2006 2:42 PM > Subject: RE: [BrailleNote] Update on Tech Support > > >> Ottawa Canada >> >> Dear Milissa: >> >> I am very happy that you had a good experience with Humanware Tech >> Support finally. >> >> Did they help you resolve the problem with your unit or is it an >> ongoing thing? >> >> Brian >> >> -- >> No virus found in this outgoing message. >> Checked by AVG Free Edition. >> Version: 7.1.394 / Virus Database: 268.10.5/406 - Release Date: >> 02/08/2006 >> >> >> >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> >> > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
