I am having the same problem but they tell me that it's being
evaluated I called yesterday and got the same response
----- Original Message -----
From: "precious delight" <[EMAIL PROTECTED]
To: "BrailleNote List" <[email protected]
Date: Tue, 15 Aug 2006 15:58:12 -0700
Subject: [Braillenote] Humanware
This is my third call regarding the repair of my BN. They've had
it for 6
days and all they can tell me is that it jjust went in for repair
today but
they can't tell me what they are repairing at this moment. It
was suppose
to go in for a cleaning, new battery, and flash drive. I'd just
like to
know which of those above mentioned items they are currently
looking at.
Second of all, I gave (for the third time) my rehab councelor's
info since
he's taking care of the financial responsibility but every time I
call, it
never seems to get put on. I'm not impressed with CSR. They
definitely are
not the sharpest. Hopefully I'll see my BN before I have to go
up North.
This concern (that it needed to arrive at my house repaired and
with a new
battery before Aug. 30) was stated and they assured me that it
would be
returned within ten business days. I hope otherwise I haven't
anything to
take notes on. Our customers usually S O L until Humanware can
determine
or fix a problem?
At the East L A CCB, the lack of customer service is discussed
but I never
thought I would experience such laziness or failure of the CSR
agents to
put info given to them in our notes. As you can tell, I'm not a
happy
camper. Hope their repair department isn't anything like their
CSR agents.
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