Ottawa Canada May I add that Humanware has active participation on the BrailleNote list by some of the staff that develop the code for their units and write the manuals as well as Jonathan Mosen, their marketing manager.
Also, any time I have referred someone with a serious problem with reaching tech support or getting their unit repaired to senior management, I've always received a prompt and courteous reply and the person has e-mailed me within 48 hours to say their problem has been resolved. Humanware isn't perfect, but they are pretty good and getting better. Try writing to senior management at one of the competitors about a problem you are having with one of their units and see how fast they respond. Take care. Brian -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.11.2/422 - Release Date: 17/08/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
