Hello Paul,
It sounds like you have an ax to grind, and you should do this
with Humanware and not the list.
Yes, Carol is right, you should not be posting this on the list,
it needs to go to Philip and Richard.
In case you forgot, or don't know their e-mail addresses, they
are [EMAIL PROTECTED] and [EMAIL PROTECTED]
Yes, I am tired of all of the flaming messages filling up my
in-box and would appreciate it if you would take it off list to
Humanware.
Some of us have had problems with ks 7.2, and some of us have
not, but it doesn't do any good to attack others, the only way to
get things done, is to let the people who need to know at
humanware, know of your concerns, problems and any other issues
you have.
Thank you,
Robert Stigile
Email: [EMAIL PROTECTED]
----- Original Message -----
From: "Paul Henrichsen" <[EMAIL PROTECTED]
To: "'Braillenote List'" <[email protected]
Date sent: Fri, 15 Sep 2006 10:08:53 -0700
Subject: RE: [Braillenote] adding my voice to 7.2 concerns
Carol. I don't even know where to go with your message. It's so
ridiculous.
Aren't you the one who was having such issues with your battery
earlier this
year? Did you ever get those resolved?
I am sure you and I have written privately about this. I might
be mistaken;
but aren't you the one who lives in the UK?
If not please disregard the above as being as ridiculous as your
message.
When I complained about my battery issues last July, I was
branded by
Jonathan Mosen as a trouble maker. I was pretty much ridiculed
into silence
and didn't post to the list for quite some time.
I don't know if you paid for your braille note out of your own
pocket as
well as for your sMA, but I paid over $12000 for two braille
notes, a
classic and an Mpower as well as the $200 so I could get the
upgrades.
I am currently sitting here trying to get my Mpower to reach 100
percent and
have been plugging and unplugging for over an hour.
And you say I don't have a right to complain and that you are
tired of
hearing about it and that I am sounding like a broken record?
Exactly where to you get off making such statements?
Stating that I don't have the facts? I was on the 7.0 beta team
and was
commended for being an excellent beta tester.
I know how this testing process works.
And with all of this, I don't have a right to be upset that my bn
died at 30
percent and now, won't reach 100 percent?
I paid over 6000 dollars for my Mpower and used an SMA to upgrade
to 7.2,
and my bn still isn't at 100 percent.
It will cost me $80 to send it into humanware and maybe they will
fix the
problem. Maybe they won't. But what's $80 anyway?
But you say I don't have a right to be upset?
I think I will stop here before I say something to you that I
will probably
regret like what a fool you are, ETC.
I need to call Tech support and get an RMA so I can send my bn
in yet again
to get them to fix my battery problem which is now worse than it
was last
July thanks to the 7.2 upgrade which I paid for.
Paul Henrichsen
<[EMAIL PROTECTED]
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Carol Pearson
Sent: Friday, September 15, 2006 4:51 AM
To: Braillenote List
Subject: Re: [Braillenote] adding my voice to 7.2 concerns
Paul,
Before you start writing such inflammatory messages, remember
that you don't
know all the facts! . . .. I don't. Probably no one person
does!
To be honest, I am sick and tired of hearing the same people
writing time
and again about their displeasure in the bugs found. I'm equally
annoyed
for all sorts of reasons about this but, with the perplexity of
reasons for
this bad and "buggy" release (which have to include the loss of
Dean and
Jonathan), I'm not even going to comment on the rights and wrongs
of the
situation on list.
I'm just asking that you, please, don't continue to thrash this
one around.
It's certainly beginning to sound like a worn record now and I
can't see
what you're achieving, even if you, like so many of us, are
frustrated by
the situation in which we are placed.
If you want to do something positive:
1) take the time to make a whole list of those bugs you have
found or
tested and those that others have found that you can verify and
send the
list to Humanware.;
2) Try to give people positive feedback to problems they now
encounter;
and
3) Go back to 7.0 and wait! Others appear to have gone back
to 7.0 quite
happily so, if you don't like the first two options then I
suggest you take
this one.
I don't usually write in this way but enough is enough, please!
--
Carol
[EMAIL PROTECTED]
----- Original Message -----
From: "Paul Henrichsen" <[EMAIL PROTECTED]
To: "'Braillenote List'" <[email protected]
Sent: Friday, September 15, 2006 6:42 AM
Subject: [Braillenote] adding my voice to 7.2 concerns
Hi, everyone. Although I have also seen problems with the daisy
reader, a
reset usually fixed the problem. I had heard people's concerns
with
getting
a low battery warning at a high percentage of battery life. I
couldn't
speak
to this as my battery hadn't drained down since I had upgraded.
However,
Now
I can.
I got my battery down to 30 percent and was told this with read
escape. I
read a few chapters of a book then went to load another.
Without any
warning
of battery low or critical, my braille note reset itself. I had
to do a
service reset to get it started again. I had to reset the
clock.
After coming up in the main menu, a read escape told me I was at
one
percent.
How in the world could I have dropped from 30 percent to one
percent in 15
minutes?
I have never had this problem until upgrading to 7.2.
It just amazes me how HW could put out an upgrade which is so
blatantly
full
of bugs.
I am astounded that a product could be beta tested for over
eight weeks
and
no one reported such obvious problems as the daisy book reader
or
battery
issues, nor the various other problems we have found since the
release of
this upgrade.
If I had been allowed to be on the beta team, this would not
have happened
under my watch, I can assure you, not if I had any say in the
matter. I
have
a masters degree in business with an emphasis in information
systems and a
bachelor in computer applications and systems.
If I had handed in programs with major bugs in them like this,
my
professors
would have given me an f.
I said this three years ago on this list to Larry Lewis when
users were
finding numerous flaws in that version of keysoft.
I cannot imagine why HW would hand such flawed code to their
users.
If these guys were in school and handing this stuff to their
professors,
do
they think it would be tolerated? Don't they have any pride in
their work?
I was really excited when this upgrade came out. Now, I wish I
had stayed
at
7.01 and hadn't upgraded.
Paul Henrichsen
<[EMAIL PROTECTED]
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