Hi Don, Thanks for this, and well said. You are correct in that the recent post from Maurice was only meant as a reminder or point of clarification for subscribers who may be new to the list. There is no real change being made, and we hope to see the HumanWare family continue to assist one another and to exchange ideas and suggestions as has been the case for several years now. A number of us do monitor the list, but also have other responsibilities that could cause us to miss a post or other information that was meant for someone at HumanWare to see or respond to. Anyone wishing to obtain technical support from a HumanWare team member, or wishing to make sure that a discovered bug or issue is reported and documented should use more direct channels to contact us, and should not rely on us seeing the post on the list.
Hope this helps. Regards, Matthew Janusauskas HumanWare USA, Inc. 656 N. Kennedy Drive Kankakee, IL 60901 Phone: (800) 722-3393 Ext. 204 Fax: (815) 939-3194 E-mail: [EMAIL PROTECTED] http://www.humanware.com "don bishop" <[EMAIL PROTECTED] org> To Sent by: "Braillenote List" braillenote-bounc <[email protected]> [EMAIL PROTECTED] cc .com Subject Re: [Braillenote] Post from 10/02/2006 02:42 HumanWare to all BrailleNote List PM Members Please respond to Braillenote List <[EMAIL PROTECTED] .humanware.com> Hi Rhonda, I certainly can't and won't pretend to speak for Maurice, but what I understood him to say is that the list is designed for discussion of problems and issues and general usage by users. Although Humanware staff may monitor the list from time to time, any technical support issues needing a rapid response should be directed to the appropriate Humanware international location. In other words, you might get a response from Humanware via the list and then again you might not. Actually, I don't see this really as any sort of change since I've never seen Humanware suggest that they could provide timely technical support through such a vehicle as the list. Many tech support issues can be handled by experienced users and the list is fine for that, but if you have a problem or other issue which needs to be handled in greater depth by Humanware staff, communicating with the company directly is far more reliable. It may be that the Humanware presence on list may be different than in previous times, but I don't think the overall purposes and uses of the list have really changed. Again, these are my own interpretations of what Maurice is saying, and if I am misstating what he said, then I certainly do stand corrected. Don On Mon, 02 Oct 2006 14:19:08 -0500, Rhonda Clark wrote: Hi Maurice: I am trying to figure out exactly what you were saying. "BrailleNote List Members: >> There have been a number of discussions recently on the BrailleNote list of which we would like to address." What did I miss here? You mentioned a "number of things" in your message. I'm trying to figure out what we should or shouldn't do. I'm not wanting to be difficult, I'd just like clarification. ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote __________ NOD32 1.1786 (20061002) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
