hello Mrs. Campbell,
Thank you and your husband for this message. This is
precisely what Mickey Quenzer as requested we do if we think we
have discovered a bug or any kind of problem which can't be
solved by an expert on the list. He asked that if a problem is
discovered and can't be resolved, that we send him a message with
"PROBLEM" in the subject line (example: subject: problem -
locking up). Then, in the body of the message describe what you
were doing when this problem occurred. You should be as specific
as possible when describing what your device did, and what you
were doing. Perhaps with enough information about what happened,
a software developer or an engineer will be able to isolate and
duplicate that particular problem and fix it.
I don't know anything about software, but this is what Dean
Jackson and Jonathan mosen told me to do when I had a problem
with word separation in my documents (those sent or received) and
sending long messages and attachments to people who were still
using 5.1 or lower when 6.1 became available. Dean called me
from New Zealand and asked questions about the length of my
documents and attachments, then he told me how to send my E-Mail
folder to him as an attachment including as many problem
attachments or word separations as possible. The fix to my
problem was included in 6.11 and 7.0. I sent Mr. Quenzer a
message today telling him about the problem I have sending more
than 13 short attachments or five long ones in 7.2. I expect
that either in the up-coming patch or the next upgrade, this
problem will be resolved if a resolution is possible.
However, not being able to send more than 13 short or five
long attachments in one message does not render my BrailleNote
inoperable. This is just a small annoyance that I can live with
by sending enough messages so that I satisfy the person receiving
my documents.
I think that if we as users of classics or MPower's would
exercise a little patience, a patch for 7.2 will be coming soon.
Sammie Clay
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