Interesting. I have always sent mine in it's case and never
been told not to. Why would someone take it out for shipping?
As Peggy said, it would keep the unit safer.
Patricia
----- Original Message -----
From: "Peggy Kern" <[EMAIL PROTECTED]
To: "Braillenote" <[email protected]
Date: Fri, 27 Oct 2006 20:06:24 -0700
Subject: [Braillenote] Following a Braillenote through the
servicing process
Hi, all. I'm wondering if there are any Humanware techies on the
list who
might want to address this. Since sending in my BrailleNote
mPower for
servicing and finding out it will be in house for ten to twelve
days, I
started wondering just what the procedure is. I sent it in for
its regular
cleaning, something I probably wouldn't have done had it not also
needed to
have a sticky space bar bealt with. I'm of the opinion that "if
it ain't
broke, don't fix it". Anyway, I called a week ago just to find
out what was
up with my mPower, even though it had just been a few days.
Humanware said
it had been evaluated, and would then go to a tech. I just
figured
Humanware would open the box, see the RMA, do what the RMA said,
and maybe
address any other issues that might come up. But it seems to
perhaps be
more involved than that. So what does the initial evaluation
involve? Is
it like a triage, where they check to see how seriously defective
it is?
And then what? Are the repairs and servicing based on how
serious the
problem is, or is it based on when it was received? If a unit
has a minor
thing that needs to be fixed, which would maybe take a few
minutes, and
there's another one with something major, that might take a few
days, will
they fix the major problem if that unit comes in first, or will
they fix the
one that can be fixed quickly and get it out? So I guess I'm
asking, as
someone who doesn't know how things work, if we can get some kind
of idea
what our units go through from the time they arrive for servicing
until the
time they leave to come back to us, and how the techs prioritize
what they
do, etc. Also, I sent my unit in in its case, figuring that
would be more
protection for it; but I have a friend whose case was lost, and
who was
told to never send a unit in its case, which I learned after mine
had
already been sent in (with my name on the case). So can we hear
what's
involved in the servicing of a BrailleNote, from start to finish,
just to
kind of give us a feel for how things work, so we're educated and
informed?
Peggy <who misses her mPower, but knows she's not the only person
in the
universe, and is still interested in the process
http://kernsac.livejournal.com/
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