Peggy and list,
Here's my speculation. A while back (I
believe it was three or four wekks ago) that
someone mentioned that particular person's
unit apparently failed a battery test. I
believe this is why the Tech Support personel
might test a particular unit to see if there
are certain issue that should be resolved.
Just my speculation, not a hypothesis.
----- Original Message -----
From: patricia <[EMAIL PROTECTED]
To: Peggy Kern
<[EMAIL PROTECTED]>,Braillenote List
<[email protected]
Date sent: Fri, 27 Oct 2006 22:11:28 -0700
Subject: re: [Braillenote] Following a
Braillenote through the servicingprocess
Interesting. I have always sent mine in it's
case and never
been told not to. Why would someone take it
out for shipping?
As Peggy said, it would keep the unit safer.
Patricia
----- Original Message -----
From: "Peggy Kern" <[EMAIL PROTECTED]
To: "Braillenote"
<[email protected]
Date: Fri, 27 Oct 2006 20:06:24 -0700
Subject: [Braillenote] Following a
Braillenote through the
servicing process
Hi, all. I'm wondering if there are any
Humanware techies on the
list who
might want to address this. Since sending in
my BrailleNote
mPower for
servicing and finding out it will be in house
for ten to twelve
days, I
started wondering just what the procedure is.
I sent it in for
its regular
cleaning, something I probably wouldn't have
done had it not also
needed to
have a sticky space bar bealt with. I'm of
the opinion that "if
it ain't
broke, don't fix it". Anyway, I called a
week ago just to find
out what was
up with my mPower, even though it had just
been a few days.
Humanware said
it had been evaluated, and would then go to a
tech. I just
figured
Humanware would open the box, see the RMA, do
what the RMA said,
and maybe
address any other issues that might come up.
But it seems to
perhaps be
more involved than that. So what does the
initial evaluation
involve? Is
it like a triage, where they check to see how
seriously defective
it is?
And then what? Are the repairs and servicing
based on how
serious the
problem is, or is it based on when it was
received? If a unit
has a minor
thing that needs to be fixed, which would
maybe take a few
minutes, and
there's another one with something major,
that might take a few
days, will
they fix the major problem if that unit comes
in first, or will
they fix the
one that can be fixed quickly and get it out?
So I guess I'm
asking, as
someone who doesn't know how things work, if
we can get some kind
of idea
what our units go through from the time they
arrive for servicing
until the
time they leave to come back to us, and how
the techs prioritize
what they
do, etc. Also, I sent my unit in in its
case, figuring that
would be more
protection for it; but I have a friend whose
case was lost, and
who was
told to never send a unit in its case, which
I learned after mine
had
already been sent in (with my name on the
case). So can we hear
what's
involved in the servicing of a BrailleNote,
from start to finish,
just to
kind of give us a feel for how things work,
so we're educated and
informed?
Peggy <who misses her mPower, but knows she's
not the only person
in the
universe, and is still interested in the
process
http://kernsac.livejournal.com/
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